Is The Future of Work Ready for AI? Balancing AI’s Potential and Risks with GoTo’s Chief Commercial Officer

Is The Future of Work Ready for AI? Balancing AI’s Potential and Risks with GoTo’s Chief Commercial Officer

AI is shaping the future of work, no doubt, but are organizations truly ready to harness its full potential? Beyond the hype, leaders are grappling with challenges around AI adoption, cultural resistance, and the fear of losing human judgment in the process. What do leaders need to know about balancing AI’s promise with its pitfalls? In this episode, Peter Mahoney, Chief Commercial Officer at GoTo (formerly LogMeIn), reflects on decades of technology transformation and what it reveals about today’s AI moment. We explore why AI feels both overhyped and underutilized, the gap between IT leaders and employees, and how workplace culture influences adoption. Peter highlights where AI already delivers real productivity gains—from virtual assistants enhancing customer experience to tools that accelerate workflow integration and employee training. At the same time, he warns about the risks of over-reliance, AI limitations, and the need for leaders to protect critical thinking in their organizations. You’ll gain a clear view of how leaders can use AI responsibly to innovate, protect culture, and guide the future of work.


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Sparks: Are Today’s Leaders Too Afraid? How to Lead With Confidence, Courage, and Respect

Sparks: Are Today’s Leaders Too Afraid? How to Lead With Confidence, Courage, and Respect

Are today’s leaders too afraid to lead? In today's Leadership Spark, we explore the challenges of leadership today, from balancing psychological safety with accountability to being honest about workplace expectations. We discuss how over-coddling employees and focusing too much on feelings can backfire, and why it’s important for leaders to set clear standards while fostering respect and responsibility.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

7 Feb 4min

Three Leadership Skills to Thrive in the Future of Work

Three Leadership Skills to Thrive in the Future of Work

The secret to better leadership in the future of work isn't knowing everything, but mastering the right things. This episode brings together three leadership visionaries—Diego Barreto, CEO of iFood; Jeff Kindler, former CEO of Pfizer; and Frederic Laloux, author of Reinventing Organizations—to share the tools you need to lead smarter in the new world of work. You'll learn why mastering one skill at a time, encouraging constructive disagreement, and embracing self-management are the keys to navigating uncertainty, driving better decisions, and building agile teams.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

3 Feb 55min

Sparks: Employee Engagement Is Not a Long-Term Workplace Solution

Sparks: Employee Engagement Is Not a Long-Term Workplace Solution

Most employees start their journey excited and motivated, but that enthusiasm often fades when organizations rely on perks like yoga or free food to boost engagement. These quick fixes don’t address deeper needs. In today's Leadership Spark, we dig into the critical difference between employee engagement and employee experience, showing how leading companies shift from superficial perks to meaningful workplace transformation. Learn why only 6% of organizations excel in creating environments where employees thrive—and how your company can join them.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

30 Jan 8min

Strategies For Effective Mentor and Mentee Relationships At Work

Strategies For Effective Mentor and Mentee Relationships At Work

Mentorship is often misunderstood. Many mentees expect their mentors to drive the relationship or solve their problems. But Amy Salcido, President of Kyndryl U.S., shows us a different take on how to do mentorship right. In today’s episode, Amy shares her unique insights from leading a team of 16,000 employees in one of the world’s largest IT infrastructure companies. Amy unpacks the lessons she learned at IBM, where mentorship was pivotal in her rise to executive leadership. She explains why mentorship fails without proactive mentees taking responsibility for their own growth, how authenticity accelerates leadership success, and why the best mentors don’t give you answers—they guide you to find them yourself. We also tackle the surprising benefits of focusing on passions instead of job titles and how to structure effective mentor-mentee relationships in any organization.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

27 Jan 1h 1min

Sparks: The Vulnerability Wheel and How Vulnerability Can Be Used For and Against Your Favor

Sparks: The Vulnerability Wheel and How Vulnerability Can Be Used For and Against Your Favor

Have you ever wondered if vulnerability could backfire? Leaders often face tough decisions about when and how to be open, and the stakes are high when trust is involved. In today's Leadership Spark, we explore a powerful story about a CEO who learned hard lessons about vulnerability after it was used against her early in her career. You'll hear insights on navigating trust, why vulnerability is essential for leadership, and how self-compassion can be your safety net when things go wrong. This episode also introduces the "Vulnerability Wheel" framework to help leaders use vulnerability effectively.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

24 Jan 5min

How Lumen CEO Kate Johnson Changed the Culture of a Billion-Dollar Company From Playing Not to Lose to Playing to Win

How Lumen CEO Kate Johnson Changed the Culture of a Billion-Dollar Company From Playing Not to Lose to Playing to Win

Turning around a struggling company isn’t for the faint of heart, but Kate Johnson, CEO of Lumen Technologies, is proving it can be done—and done well. Leading 30,000 employees and steering billions in revenue, Kate is tackling one of the toughest challenges in business: shifting a telecom giant from “playing not to lose” to “playing to win.” In this episode, Kate opens her fresh and fearless playbook on what it really takes to transform a culture: it starts with clarifying your mission and getting everyone aligned. She shares bold, practical strategies like fostering trust, teaching resilience, and encouraging courageous conversations that push teams forward, not sideways. We’ll also unpack why most leaders fail at culture change (and it’s not for lack of trying), how to break silos by getting close to the action, and the non-negotiables for any leader’s first 100 days. If you’re ready to rethink what it means to lead and create a culture that wins, you don’t want to miss this one.  ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

20 Jan 1h

Sparks: Flexibility in the Workplace: The Importance of Consistency and Conviction in an Evolving Organization

Sparks: Flexibility in the Workplace: The Importance of Consistency and Conviction in an Evolving Organization

Workplace flexibility isn’t new, but its importance is growing. More than just remote or hybrid setups, it’s about giving employees options in career paths, benefits, and how they work best. In today’s Leadership Spark, we explore why leaders must stay true to their company’s culture and values, especially in uncertain times. Flip-flopping on big decisions leads to mistrust, but clear communication and conviction create alignment and loyalty. Learn how successful companies navigated the return to office with confidence and how to lead in uncertainty by knowing what matters most to your organization and standing by it, even as the workplace continues to evolve.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

17 Jan 5min

The Workplace is NOT Dead! Reimagining Leadership and Employee Engagement for 2025 and Beyond

The Workplace is NOT Dead! Reimagining Leadership and Employee Engagement for 2025 and Beyond

The office isn’t dead—it’s evolving. How do you design a workplace where you could inspire creativity, collaboration, and sustainability? Jordan Goldstein and Elizabeth Brink, co-CEOs of Gensler, the world’s leading design firm, know all about it. They’ve not only spearheaded some of the most iconic workplace designs but but have also championed a co-leadership model that fosters synergy and innovation. Jordan and Elizabeth are behind groundbreaking projects like Under Armour’s net-zero headquarters, vibrant mixed-use lifestyle districts, and adaptive reuse designs that breathe new life into old spaces. In today’s episode, we’ll explore why the office is still vital for culture and collaboration, how to design spaces that foster engagement and innovation, and why immersive technology and sustainability is no longer optional in workplace design. The future of work is more exciting than ever and packed with opportunities to rethink space, culture, and collaboration.   ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

13 Jan 52min

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