UpLevel View5 Sep 2025

From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead

Litigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub's Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of "We'll see what the invoice says" is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today.

Guest Additional Info

Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD from Columbia Law School.

Highlights

Challenges of Unpredictable Litigation
Transition from Hourly to Value-Based Pricing
The Catalyst: A Costly Lawsuit Experience
Success Payments and Outcome Alignment
The Importance of Data and Piloting New Models
Overcoming Resistance to Change
Impact of AI on Legal Services
The Effectiveness of Value-Based Pricing Over Hourly Models
Improvements in Finance Team Relations and Predictability
Advice for Legal Leaders on Pricing Strategies

Episode Resources

UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef
UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide
Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/
LINK (Legal Innovators Network): http://Linkforlegal.com
Connect with Stephanie Corey
https://www.linkedin.com/in/stephcorey-ulo
https://fr.linkedin.com/company/uplevel-ops
https://uplevelops.com/
https://uplevelops.com/legal-operations-consulting/
https://uplevelops.com/thoughtleadership/
https://uplevelops.com/services/gai-management/
GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/
https://www.intel.la/content/www/xl/es/homepage.html
GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/
April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/
Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/
Ken Callander's bio: https://uplevelops.com/our_team/ken-callander/
Ken's LinkedIn profile: https://www.linkedin.com/in/kencallander/
UpLevel Ops: http://uplevelops.com/
Value Strategies from UpLevel Ops: https://uplevelops.com/valuestrategies/

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