AI Today Podcast #47: AI in Customer Service — AI Use Case Series
AI Today Podcast25 Juli 2018

AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before. Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions that are often error-prone such as loan application or student applications or real estate. Con...

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AI Today Podcast #30: Interview with MIT Professor Luis Perez-Breva — Contrary Perspectives on AI and MLInterview with MIT Professor Luis Perez-Breva — Contrary Perspectives on AI and MLAI Today Podcast #30: Interview with MIT Professor Luis Perez-Breva —

AI Today Podcast #30: Interview with MIT Professor Luis Perez-Breva — Contrary Perspectives on AI and MLInterview with MIT Professor Luis Perez-Breva — Contrary Perspectives on AI and MLAI Today Podcast #30: Interview with MIT Professor Luis Perez-Breva —

Every once in a while we have a podcast interview with someone that really makes us rethink some of the popular positions in Artificial Intelligence (AI) and Machine Learning (ML). This podcast’s inte...

28 Mars 201822min

AI Today Podcast #29: The First Autonomous Vehicle Fatality — Now What?

AI Today Podcast #29: The First Autonomous Vehicle Fatality — Now What?

On Sunday, March 18, 2018, an autonomous Uber vehicle operating in autonomous mode struck and killed a pedestrian crossing the road — the first fatal autonomous vehicle accident on a public road to oc...

21 Mars 201828min

AI Today Podcast #028: The AI-Enabled Future

AI Today Podcast #028: The AI-Enabled Future

Buckle your seatbelts. In this podcast, Cognilytica analysts Kathleen Walch and Ronald Schmelzer explain their vision for what the AI-Enabled Future looks like. Cognilytica believes that AI will impac...

14 Mars 201832min

AI Today Podcast #027: AI in Music – Interview with Taryn Southern, YouTube Celeb and Musician

AI Today Podcast #027: AI in Music – Interview with Taryn Southern, YouTube Celeb and Musician

AI is impacting all industries and aspects of society, and music is no exception. In this AI Today podcast, we interview YouTube Celebrity, actress, and musician Taryn Southern who has released an alb...

7 Mars 201819min

AI Today Podcast #026: Cognilytica Tested Voice Assistants, And You Might Be Surprised by the Results

AI Today Podcast #026: Cognilytica Tested Voice Assistants, And You Might Be Surprised by the Results

Chatbots, er… maybe we really mean Conversational Interfaces… are becoming more and more ubiquitous and part of our every day business and consumer lives. There’s a wide variety of both text- and voic...

28 Feb 201833min

AI Today Podcast #025: Interview with Matt Gardner, St. Louis Blues (NHL Hockey Team) – Facebook Chatbot Fan engagement

AI Today Podcast #025: Interview with Matt Gardner, St. Louis Blues (NHL Hockey Team) – Facebook Chatbot Fan engagement

In this podcast, we interview Matt Gardner who heads digital strategy for the St. Louis Blues professional hockey team (NHL). The St. Louis Blues have implemented an AI-powered Facebook Messenger bot ...

21 Feb 201819min

AI Today Podcast #024: Interview with Ofer Ronen, Chatbase and Google Area 120

AI Today Podcast #024: Interview with Ofer Ronen, Chatbase and Google Area 120

In this podcast, we are thrilled to interview Ofer Ronen, who is a general manager of Chatbase, which is a special project within the Google 120 internal project incubator. Chatbase is pioneering the ...

15 Feb 201815min

AI Today Podcast #023: Hot Topics – Sophia Robot and Andrew Ng’s new $175M AI Fund

AI Today Podcast #023: Hot Topics – Sophia Robot and Andrew Ng’s new $175M AI Fund

In today’s podcast, we’ll address some interesting hot topics that have recently been making news in the AI industry. In particular, Cognilytica senior analysts Kathleen Walch and Ronald Schmelzer tal...

7 Feb 201824min

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