Ep. 380 Redefining Care: Sally Hayes on Creating Integrated Support Systems

Ep. 380 Redefining Care: Sally Hayes on Creating Integrated Support Systems

In this episode of The Birth Lounge Podcast, HeHe sits down with Sally Hayes, founder of Matrikas, to talk about what it really takes to build a solid, supportive village for new parents. Together, they unpack the importance of continuity of care, how to create a trustworthy referral list, and the reality of navigating a maternal healthcare system that often feels broken and fragmented.

Sally brings her wisdom on radical acceptance, the role of virtual care in expanding access, and why maternal health education has to start earlier than most people think. HeHe and Sally also dive into how to properly vet practitioners and what to do if client feedback uncovers red flags in your referral network.

If you’ve ever wondered how collaboration between providers (and communities!) can change outcomes for families, this episode is for you. Tune in and discover how to build the kind of village that supports birthing people and their care teams.

00:00 Introduction and Purpose-Driven Care

01:03 Client Testimonial and Birth Lounge App

05:04 Healthcare System Challenges

06:33 Interview with Sally Hayes: Continuity of Care

08:00 Building a Referral Network

25:45 Virtual Care and Overcoming Healthcare Deserts

36:26 Personal Experiences and Advice for New Doulas

40:03 Building Connections and Championing Others

41:05 Embracing Authenticity in Your Work

41:54 Finding Your Perfect Client

42:33 Creating Unique Services and Standing Out

43:02 Building a Referral Network

45:40 Aligning Values with Referral Partners

51:59 Handling Mismatched Referrals

01:05:42 The Importance of Preemptive Education

01:11:31 Final Thoughts and Encouragement

Guest Bio:

Before founding Matrikas, Sally spent 20+ years as a prenatal and postpartum massage therapist, working intimately with thousands of clients through some of the most transformative chapters of their lives. Her hands-on work illuminated a critical gap in the maternal health landscape: while there are countless talented practitioners, many work alone, disconnected from one another and often unsupported. Matrikas was born out of this need for a more connected, collaborative, and community driven model of care. Through Matrikas, Sally champions relationship based referrals, cross discipline education, and building a shared village that supports birthing people and the providers who care for them.

SOCIAL MEDIA:

Connect with HeHe on IG

Connect with HeHe on YouTube

Connect with Sally on IG

BIRTH EDUCATION:

Join The Birth Lounge here for judgment-free childbirth education that prepares you for an informed birth and how to confidently navigate hospital policy to have a trauma-free labor experience!

Download The Birth Lounge App for birth & postpartum prep delivered straight to your phone!

LINKS MENTIONED:

Www.wearematrikas.com

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34:  Introducing your fur baby to your human baby with Danielle Engel

34: Introducing your fur baby to your human baby with Danielle Engel

n this episode, HeHe sits down with Danielle Engel, founder of For The Love Of Paws Boston, to discuss how to prepare your fur children for the birth of your baby. It is easily forgotten that a new baby will disrupt your pet's life, too. Danielle tells her tips and tricks for helping your cats and dogs with the transition even before the baby arrives. From setting boundaries to cleaning out cat litter, we chat about it all! See ya there! Happy Tuesday!      Shownotes:    Check out the blog!

19 Juni 201832min

33: Free Friday Talk: Overnights with a Newborn  Inbox x

33: Free Friday Talk: Overnights with a Newborn Inbox x

Transition to life with a newborn can be a challenging one! HeHe dives into her role as a postpartum doula to help you ease bringing your newborn home. She is sharing the top 4 things she has learned while supporting new parents with overnight care. From sleep deprivation to life lessons she has learned along the way, HeHe is spilling the beans on what the first few nights at home after having a baby might look like for you!

15 Juni 201815min

32: Finding Confidence in Your Body with Katherine Henry

32: Finding Confidence in Your Body with Katherine Henry

Having a baby changes your body, this is true. But what doesn't have to be true is having a negative relationship with your body image. Today I am sitting down with Katherine Henry to talk about boudoir photography. I have always loved the idea and thought I would explore the option of boudoir pictures as a well of healing and learning to love your trying to conceive, pregnant, or postpartum body. Katherine tells us all about what to expect from her during a shoot and how to find the confidence to be photographed in your knickers!    Shownotes: Check out the blog!

12 Juni 201837min

31: Free Friday Talk: My Birth Day Suit

31: Free Friday Talk: My Birth Day Suit

What you wear to your birth should be intentional and I'm here to tell you why! "What should I wear?" is a question I get all the time from expectant parents preparing for their birth experience and I always tell them to give it some thought based on a few factors. I'm giving you all my tips of putting together the perfect birth outfit. I'm also giving you the lowdown on what I wear to births! Believe it or not, my uniform is very intentional. From my head to my toes, I'm dishing the details on the energy that each piece of my birth outfits brings to the experience.

8 Juni 201813min

30: Why Choose Midwifery Care with Hannah Proctor

30: Why Choose Midwifery Care with Hannah Proctor

This week, I am diving into the differences between the care options you have during pregnancy. I'm sitting down with a hospital Midwife to chat about why someone might choose midwifery care over traditional OBGYN care when it comes to having a baby. There are also "different kinds" of midwives with varying credentials and backgrounds. If you have wondered about care options or considered midwifery care for your birth, this is a must-listen-to episode for you!    Shownotes:    Check out the blog!

5 Juni 201847min

29: Free Friday Talk: Having Sex After Birth

29: Free Friday Talk: Having Sex After Birth

Whether you remember your first time reclaiming your sex life after a baby as intense, or you've just had a baby and are terrified to try, or you're pregnant and wondering what it will be like, I made this episode for you! It can be intimidating and challenging to begin having sex after having a baby, that's true. In today's episode, I am taking you down the road of what to expect. I even created a freebie for you that has all this for you ready to download! From postpartum bleeding and healing to the hormonal side and how breastfeeding impacts that, we cover it all. Happy Friday and I can't wait to see you there!    Shownotes:  Download the Sex After Baby freebie!

1 Juni 201818min

28: Diastasis Recti with Lisa Marie Ryan

28: Diastasis Recti with Lisa Marie Ryan

Today, we are diving into Diastasis Recti. I'm sitting down with Lisa Marie Ryan who is awaiting surgical correction for her severe DR after having her two children and continuing to participate in intense work outs during pregnancy. We are talking all about the causes of her DR as well as what she has learned along the way. We also give away tips of how you can prevent damage and protect your body in pregnancy and postpartum. Lisa Marie also shares her insight on athleticism during pregnancy and why pain (or lack there of) isn't the greatest indicator of healing. If you are a cesarean birth parent thinking this doesn't apply to you, think again! Today's episode is a blast and you will leave with so much new information! See ya there!    Shownotes:   Check out the blog!

29 Maj 20181h 7min

27: Free Friday Talk: Pubic Symphysis Pain

27: Free Friday Talk: Pubic Symphysis Pain

Description: Is lightening crotch ruining your life? Are you wondering why you have random shooting pain down your leg? Let me tell ya! That's your body getting ready to have a baby! I'm diving into what SPD is and what it happens during pregnancy? I'll also tell you how likely it is to continue into postpartum and what you can do to support your body. I'm here to help you alleviate your PS pain! Grab your freebie below for exercises that can help! ​   Shownotes: Download Attached Check out the blog!

25 Maj 201816min

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