The ITSM Practice: Elevating ITSM and IT Security Knowledge7 Juni 2024

IT for Competitive Advantage: A Leadership Perspective

In this episode, Mark Smalley, also known as the Ancient IT Philosopher, dissects the business value of IT, illustrating how IT investments impact business models and performance through four analytical steps. Highlighting the shift from on-premise to cloud services, the discussion emphasizes enhancing operational speed and resilience, and reducing costs. The speech also delves into IT's role in achieving broader business objectives, such as sustainable development and improved customer satisfaction, using practical examples to demonstrate IT’s real-world benefits.

For the book reference: 'Are you digitally "done"? Why you should know and care about IT service,' is available on Amazon, link https://rb.gy/rlehg5

In this episode, we answer to:

How do IT investments affect the business model and its performance?

In what ways can IT enhance operational resilience and efficiency?

How can IT contribute to achieving broader business objectives like sustainable development?

Connect with us on:

LinkedIn: Mark Smalley link https://www.linkedin.com/in/marksmalley/

Website: Smalley.IT

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Resources Mentioned in this Episode:

Business model, operational resilience, cloud migration, sustainable development, IT investments, utility and warranty of IT systems.

And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

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