The ITSM Practice: Elevating ITSM and IT Security Knowledge8 Apr 2025

ITIL 4 Principles: Key to Organizational Excellence

Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.

In this episode, we answer to:

How can organizations ensure every action adds value to stakeholders?

What strategies can help leverage existing resources without starting from scratch?

How does collaboration enhance visibility and drive innovation?

Resources Mentioned in this Episode:

ITIL Guiding Principles, Organizational Value, Operational Excellence, ITIL Maturity Assessment, Continuous Improvement, Stakeholder Value, Process Optimization, IT Service Management, ITSM Best Practices, Collaborative Innovation, Simplifying Processes, Automation in ITSM, ITIL Implementation, Value Creation, Organizational Efficiency, ITIL Training, Enterprise Service Management, ITIL Strategy, IT Governance, ITIL Principles Exercise

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(159)

MSPs: Your AI Contracts Are Obsolete

AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are n...

11 Aug 16min

DARE25: Why Defense Isn't Enough

Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and ad...

4 Aug 9min

ISO 28000: Your Resilience, Their Budget

In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service Providers (MSPs). Using...

28 Juli 13min

No SBOM, No Trust

Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode, Luigi Ferri explains how s...

21 Juli 19min

PSD3: Who Owns Trust?

PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Man...

14 Juli 6min

The Hidden Cost of Untrusted Data

Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quali...

7 Juli 11min

ITIL 5 Foundation: Exam Success

Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four Dimensions, and Service Lifecycl...

30 Juni 10min

PSD3: Governance Before Technology

In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms, or transformation progr...

23 Juni 7min