817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

In this episode, Krista White, coauthor of Culture Design and cofounder of Culture Design Lab explains how leaders can treat culture as a strategic lever rather than an HR initiative.

1. Culture is inseparable from strategy

Krista stresses that culture cannot be treated as background. It determines whether strategic plans survive contact with execution.

"We were noticing that there was a gap in people knowing how to connect culture with strategy. Our hope is that this book serves as a practical guide."

Leaders who design culture deliberately create alignment and resilience. Those who ignore it risk drift and underperformance.

2. Leadership presence remains essential

Digital tools cannot replace visible leadership.

"Everyone should be able to get five minutes with you. The CEO should not be a high on a hill person who is not reachable."

Walking the floor and observing frontline conditions show employees what leadership values.

3. Rituals make values real

Rituals translate values into behavior. "The rituals that stick are the ones tied directly to your business model and purpose not borrowed from another industry."

4. Resistance is part of the process

Cultural change often meets skepticism. Krista advises leaders to treat adoption like marketing.

"Think of it like marketing. You need many touches before someone clicks buy. Culture change requires consistency and repetition."

Consistency reduces resistance.

5. Context shapes culture

Best practices cannot be copied blindly.

"I used to think there was one right way for culture to look. I learned it is industry and context dependent."

The principle is to design culture that fits your strategy and market position.

6. Leadership lessons that endure

Krista learned two lessons from her father James White that remain relevant for executives

  • Discipline and preparation: "Practice makes perfect."

  • Balance and resilience: Never sacrificing family relationships even under pressure.

7. A broader leadership mission

Krista frames her work around freedom and engagement.

"My why is to do my part in creating a freer and more joyful world for everyone. For me that is through storytelling."

Organizations perform best when employees can bring their full selves to work.

📚 Get Culture Design here: https://shorturl.at/NVrs1

Here are some free gifts for you:

Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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540: The commonalities of thriving female leaders (with Julia Boorstin)

540: The commonalities of thriving female leaders (with Julia Boorstin)

Welcome to an episode with CNBC's Senior Media & Tech Correspondent, Julia Boorstin. Get Julia's Book here: https://amzn.to/3ekjT4Y In this episode, Julia speaks about female leaders and their struggles in facing gender bias and "pattern matching" in largely male-dominated industries. She discusses the key commonalities of female leaders who thrived in spite of the challenges that made them uniquely equipped to lead and grow successful businesses. Julia also shared her journey of becoming a CNBC senior media and tech correspondent. As an expert, she shares tips on how to prepare for interviews, how to become a better communicator, and how to respond to opportunities. Julia Boorstin is CNBC's Senior Media & Tech Correspondent and has been an on-air reporter for the network since 2006. She also plays a central role in CNBC's bicoastal tech-focused program "TechCheck" delivering reporting, analysis, and CEO interviews with a focus on social media and the intersection of media and technology. In 2013, Boorstin created and launched the CNBC Disruptor 50, an annual list she oversees, highlighting private companies transforming the economy and challenging companies in established industries. She also helped launch the network's 'Closing the Gap' initiative covering the people and companies closing gender and diversity gaps. Julia is a graduate of Princeton University, she has been a reporter for Fortune magazine, as well as a contributor to CNN and CNN Headline News. She also was an intern for Vice President Gore's domestic policy office. She lives in Los Angeles with her husband and two sons. Get Julia's book here: When Women Lead: What They Achieve, Why They Succeed, and How We Can Learn from Them. Julia Boorstin. https://amzn.to/3ekjT4Y Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

9 Jan 20231h 1min

539: A strategy to navigate a paradox (with Wendy Smith)

539: A strategy to navigate a paradox (with Wendy Smith)

Welcome to an episode with an expert on organizational paradoxes, Wendy Smith. Get Wendy's Book here: https://amzn.to/3fF1b8C When faced with a tough decision-making situation, it is common for us to assess and select what we believe is the best deal and then move on. We tend to assume that we need to pick one option and eliminate the other. But what if we could actually succeed in pursuing both options? In this episode with Wendy Smith, we discuss how leaders and individuals can effectively respond to contradictory yet interdependent demands and have the mindset shift needed to successfully navigate a paradox. Wendy Smith is the Dana J. Johnson Professor of Management and faculty director of the Women's Leadership Initiative at the Lerner College of Business and Economics, University of Delaware. She earned her PhD in organizational behavior at Harvard Business School, where she began her intensive research on strategic paradoxes—how leaders and senior teams effectively respond to contradictory yet interdependent demands. Working with executives and scholars globally, she received the Web of Science Highly Cited Research Award (2019, 2020, and 2021) for being among the 1 percent most-cited researchers in her field and received the Decade Award (2021) from the Academy of Management Review for the most cited paper in the past 10 years. Her work has been published in such journals as Academy of Management Journal, Administrative Science Quarterly, Harvard Business Review, Organization Science, and Management Science. She has taught at the University of Delaware, Harvard University, and the University of Pennsylvania–Wharton while helping senior leaders and middle managers all over the world address issues of interpersonal dynamics, team performance, organizational change, and innovation. Wendy lives in Philadelphia with her husband, three children, and the family dog. Get Wendy's book here: Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. Wendy Smith, Marianne Lewis, Amy C. Edmondson. https://amzn.to/3fF1b8C Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

4 Jan 202353min

538: Success to downfall: The story of Carlos Ghosn (with Sean McLain)

538: Success to downfall: The story of Carlos Ghosn (with Sean McLain)

Welcome to an episode with a reporter for The Wall Street Journal, Sean McLain. Get Sean's book here. This episode with Sean McLain revolves around the story of Carlos Ghosn, one of the world's most feared and admired business executives who had remarkable success, yet faced a catastrophic fall. He was accused of financial misconduct and arrested for a bevy of alleged crimes—all of which he vehemently denied. Sean is a reporter for The Wall Street Journal based in Los Angeles, covering EV startups like Rivian, Lucid, and Japanese and Korean automakers. Since 2016, Sean McLain has overseen The Wall Street Journal's coverage of the largest automakers in Japan, including Toyota, Honda, and Nissan, and received the Malcolm Forbes Award by the Overseas Press Club of America for his coverage of the former Nissan and Renault executive's arrest and detention. Sean graduated from St. John's College in Annapolis, Maryland, and lives in Tokyo. Get Sean's book here: Boundless: The Rise, Fall, and Escape of Carlos Ghosn. Nick Kostov and Sean McLain Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

2 Jan 202359min

537: Do not read your interviewer (Case Interview & Management Consulting classics)

537: Do not read your interviewer (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss about the typical errors candidates make in trying to read too much into the behavior of interviewers: quiet, asking questions, rude, etc. One thing we always caution candidates is to be wary of assuming the friendly person likes them or that the unfriendly person does not like them. Friendliness does not equate to "like" and people display their emotions in very different ways. So, if the interviewer is very friendly, it could go either way. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

28 Dec 20229min

536: The financial freedom roadmap (with Candy Valentino)

536: The financial freedom roadmap (with Candy Valentino)

Welcome to an episode with a sought-after business leader and an expert in finance and investing, Candy Valentino. How do you create wealth and financial freedom? This question roams around almost anyone's mind. Yet, not everyone has achieved the "financial freedom" level. In this episode, Candy shares the most effective tips to build wealth through investment, sustainable and long-term business, and how to earn and save more. She discussed the right mindset about money and covered the six ordinary steps to achieve extraordinary financial freedom. Candy Valentino has over 24 years of business experience building and exiting companies in service, retail, product manufacturing, and real estate investing. During her two-and-a-half decades as an entrepreneur, Candy Valentino has been named to Top Business Leaders 40 Under 40, Top 50 Women In Business, 10 People Making a Difference, Top 10 Business Consultants by Yahoo Finance, and was the youngest female to receive the Governor's Award in Entrepreneurship in Pennsylvania. Success Magazine named her "Women of Influence" and "Leaders Who Get Results" alongside Tony Robbins and Brené Brown. She shares her gritty, real-world business and investing strategies with an audience of millions through her Founders Organization. Candy Valentino lives in Scottsdale, AZ. Get Candy's book here: Wealth Habits: Six Ordinary Steps to Achieve Extraordinary Financial Freedom. Candy Valentino Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

26 Dec 202252min

535: The vast possibilities within knowledge management systems (with Jennifer Smith)

535: The vast possibilities within knowledge management systems (with Jennifer Smith)

Welcome to an episode with Jennifer Smith, the CEO and co-founder of Scribe, Jennifer Smith. In this episode, Jennifer shared her career journey and how she came up with the ideas that led her to founding Scribe. We discuss the value of institutionalizing knowledge and unleashing know-how from a single person into an asset that's available across the company. We also speak about the massive possibilities that a knowledge management system can have for a company and the impact it can have on a business. Jennifer Smith is a former VC and McKinsey consultant turned accidental CEO. She interviewed more than 1,200 business leaders on a quest to understand everything there is to know about processes, best practices, and productivity. Now, with her startup Scribe, she's empowering people to own their processes by building the world's first operating system for know-how. Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

21 Dec 202250min

534: MOVE: A framework to reinforce the leader in you (with David Noble)

534: MOVE: A framework to reinforce the leader in you (with David Noble)

Welcome to an interview with a leadership coaching legend, David Noble. Most leaders experience a lack of motivation to continue the things they once had a passion for. So, how do you rekindle the fire of motivation when it starts to die? The key is to know your "why" and assess if your reason is strong enough to continue the journey. In this episode, David shares the role he plays in reframing things and bringing the best out of leaders, executives, and CEOs. David shares a powerful new framework called MOVE that characterizes great and extraordinary leaders. Most of us dislike having only one strategy to win. In David's framework, he discusses the four simple yet powerful options that will take you to the same goal: lean in, lean back, lean with, and don't lean. David Noble has more than twenty years of global experience advising CEOs, their teams, and major investors on leadership and strategy, and an additional fifteen years as a top executive. He was named by Thinkers50 as one of the world's top coaches. Noble has served as a senior adviser to Egon Zehnder and Oliver Wyman. Get David's book here: Real-Time Leadership: Find Your Winning Moves When the Stakes Are High. David Noble and Carol Kauffman. Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

19 Dec 202247min

533: Starting a business from scratch (with Jeff Lerner)

533: Starting a business from scratch (with Jeff Lerner)

Welcome to an episode with a renowned digital entrepreneur and founder of ENTRE institute, Jeff Lerner. Get Jeff's book here. In this episode, Jeff discussed how he was able to build a multi-million dollar company from scratch and the key elements behind his success. At the age of 18, Jeff started his first business after dropping out of high school and becoming a musician. After the first one failed, Jeff continued starting more businesses and failed at them too. Despite years of trying and numerous unsuccessful businesses, one of which had left him $500,000 in dept, he chose to keep going and eventually built multiple successful businesses. Instead of retiring early, Jeff chose to spend his time inspiring and helping others build their businesses. After becoming an authority in startups, he established ENTRE institute, an online education company dedicated to helping entrepreneurs how they could start their own businesses. To date, ENTRE Institute has taught over 150,000 across the world. Get Jeff's book here: Unlock Your Potential: The Ultimate Guide for Creating Your Dream Life in the Modern World Enjoying our podcast? Get access to sample advanced training episode here: www.firmsconsulting.com/promo

14 Dec 20221h 9min

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