817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

817: Culture by Design: How Leaders Drive Strategy, Execution, and Performance with Krista White

In this episode, Krista White, coauthor of Culture Design and cofounder of Culture Design Lab explains how leaders can treat culture as a strategic lever rather than an HR initiative.

1. Culture is inseparable from strategy

Krista stresses that culture cannot be treated as background. It determines whether strategic plans survive contact with execution.

"We were noticing that there was a gap in people knowing how to connect culture with strategy. Our hope is that this book serves as a practical guide."

Leaders who design culture deliberately create alignment and resilience. Those who ignore it risk drift and underperformance.

2. Leadership presence remains essential

Digital tools cannot replace visible leadership.

"Everyone should be able to get five minutes with you. The CEO should not be a high on a hill person who is not reachable."

Walking the floor and observing frontline conditions show employees what leadership values.

3. Rituals make values real

Rituals translate values into behavior. "The rituals that stick are the ones tied directly to your business model and purpose not borrowed from another industry."

4. Resistance is part of the process

Cultural change often meets skepticism. Krista advises leaders to treat adoption like marketing.

"Think of it like marketing. You need many touches before someone clicks buy. Culture change requires consistency and repetition."

Consistency reduces resistance.

5. Context shapes culture

Best practices cannot be copied blindly.

"I used to think there was one right way for culture to look. I learned it is industry and context dependent."

The principle is to design culture that fits your strategy and market position.

6. Leadership lessons that endure

Krista learned two lessons from her father James White that remain relevant for executives

  • Discipline and preparation: "Practice makes perfect."

  • Balance and resilience: Never sacrificing family relationships even under pressure.

7. A broader leadership mission

Krista frames her work around freedom and engagement.

"My why is to do my part in creating a freer and more joyful world for everyone. For me that is through storytelling."

Organizations perform best when employees can bring their full selves to work.

📚 Get Culture Design here: https://shorturl.at/NVrs1

Here are some free gifts for you:

Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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282: Why Tier-2 firms will never catch BCG or McKinsey

282: Why Tier-2 firms will never catch BCG or McKinsey

This podcast explains the common mistake all rivals, tier-2 firms, to McKinsey and BCG make: they value the wrong skills BCG has. This podcast explains the 4 capabilities a firm must have and how to use them: (1) Values (2) Strategy approach (3) Analytics (4) Ability to draw insights We can all agree that everyone is obsessed with the analytics at their peril. Tier-2 firms are truly shocked when they apply the same analytics as McKinsey but get a different result and still cannot raise their standing in a client's eyes. There is a reason for that. Related: - Interview a Deloittee Strategy and Operation Principal - Deloitte IT Strategy and McKinsey BTO

7 Sep 201514min

281: Are you a consulting leader?

281: Are you a consulting leader?

Many of us rely on titles to determine if we becoming leaders in a consulting firm. This podcast provides a more important of definition of consulting leadership: who does the consulting firm turn to in times of crises and how do they do so? In fact, you will see that a leader in a consulting organization can be as young as an analyst and a partner may not be a leader. In fact the level of candor between you and the existing leadership is the only measure that matters. This podcast explains this concept with various examples Related: - Competing with a high performing consultant - Learn all about consulting from our Consulting Offer

1 Sep 201513min

280: Consulting EQ

280: Consulting EQ

Those of you who follow my podcasts would know that I place an incredible amount of emphasis on not just being good at structuring issues and analyses, but also the way you manage people: consulting EQ. Learn more about the consulting EQ here Related: - Detailed videos about consulting EQ (managing, communication, motivating, coaching and mentoring clients and consultants) can be found in our detailed corporate strategy training library

26 Aug 201515min

279: Sell-On Strategy Work

279: Sell-On Strategy Work

What happens if you are doing a smaller study, but you identify an opportunity to sell-on a larger, more lucrative and glamorous strategy study? In this podcast I explain how the opportunity for sell-on strategy work is evolving at LAB, the financial services client whose strategy study we are live-blogging, and how an elite firm would handle the situation. It has nothing to do with sales. Related: - Learn more about strategy from our corporate strategy training - strategy library

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278: Myth of the Technology Strategy Study

278: Myth of the Technology Strategy Study

Readers in other sectors like financial services, energy, retail, automotive etc., make a massive mistake when looking at the technology strategy study training we have up on the site. They assume that the study will not train them about corporate strategy since it is about corporate strategy for technology company. That is major flaw. This podcast elaborates on some of these reasons: 1. Every corporate strategy study must be done for a client in a sector. Therefore it is impossible to find corporate strategy training which is generic - that is, not specific to a sector. 2. The thinking, techniques and training applied to one sector is designed to be applied to any sector. 3. Even if you worked in financial services and we loaded the financial services strategy study shortly, a sector is so large, the study may not even touch the issues you want to learn - therefore focus on the techniques used versus trying to copy content across for your own studies. Do not get into the habit of simply copying analyses.

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277: Financial Services Strategy Study Week 1

277: Financial Services Strategy Study Week 1

Week 1 of the financial services strategy study to enter the US retail banking sector is about done. You can see the detailed live-blogging of the day-by-day analyses, planning and insights here. This is a real study, done for a real client with a real team of consultants led by Firmsconsulting. Once the study is done, we will post the findings and detailed guide using the map format used for the corporate strategy study training. This podcast is a wrap-up of the week. We remind readers of the strategy we followed, all the goals we set for the week, our progress against those goals and our key findings thus far. We also discuss a potential scope change and how we will handle that. It is has been a great week and we wrap up things in New Mexico where the team is conducting more shadow studies / day-in-the-life-of studies of distribution financial intermediary in the border town of Columbus. Related: - Learn more about financial analysis in our strategy library

8 Aug 201528min

276: America Renewed: 2014-2015 Theme

276: America Renewed: 2014-2015 Theme

The majority of business gurus, journalists, periodicals, publications, journals, blogs, fashionistas and reality movie stars talk about the arrival of China like it is preordained by the Oracle. It is not. America has been here before. In fact America has been here 4 times in its history and each time the American model of government, system of capital allocation and creativity helped the country reinvent itself. In the next 18 months, Firmsconsulting will be leading 5 sweeping studies, at real clients, to find solutions to issues which impede US productivity growth. The detailed findings and extensive training videos to help you replicate such a study will be released once the studies are done. We will be bold and analyze some of the most vital and controversial issues including healthcare, immigration and the role of government. This podcast discusses the theme, training material and topic in more detail. Welcome to the era of America Renewed.

2 Aug 201514min

275: America Renewed: Financial Services Study

275: America Renewed: Financial Services Study

For those of you who want an update on where we are in Week 0 of the US financial services study, this podcast will provide a detailed update of the final preparation as the team goes into their on-boarding with just 5 days before the start date. Expect a few podcasts this week since I am leading the onboarding training and it is much quicker, and less rude, to prepare podcasts versus typing up updates in front of the interns. Next week, I will shift back to more written updates with a few podcasts and videos thrown in. Note that this study and the underlying issue of the economics of small business loans is a complex topic. It is best to read the live blog from the beginning to see how we have thought through the issue and structured the team to analyses the hypotheses. Related: - You can read about strategy related articles from our Quarterly - Learn more about financial analysis in our strategy library

27 Juli 201513min

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