MacVoices #24259: Live! - Wordpress Controversies and Sonos Customer Confidence

Two topics dominate this MacVoices Live! discussion. Chuck Joiner, Marty Jencius, Eric Bolden, Jim Reat, and Mark Fuccio look at the ongoing soap opera that is the Wordpress/WP Engine feud that now has some employees heading for less combative pastures. Then, the panel consider the latest efforts by Sonos to gain back their customers trust…and why it is an uphill climb.

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Show Notes:

Chapters:

00:09 Introduction to MacVoices
05:11 The WordPress Firefight
09:11 Sonos' Seven Promises
12:01 Sonos Customer Experience Concerns
15:36 Closing Thoughts and Farewells

Links:

159 employees are leaving Automattic as CEO's fight with WP Engine escalates
https://techcrunch.com/2024/10/04/159-employees-are-leaving-automattic-as-ceos-fight-with-wp-engine-escalates/

Sonos makes seven promises, including boosted warranties; customers seem unimpressed
https://9to5mac.com/2024/10/02/sonos-makes-seven-promises-including-boosted-warranties-customers-seem-unimpressed/

Guests:

Eric Bolden is into macOS, plants, sci-fi, food, and is a rural internet supporter. You can connect with him on Twitter, by email at embolden@mac.com, on Mastodon at @eabolden@techhub.social, on his blog, Trending At Work, and as co-host on The Vision ProFiles podcast.

Mark Fuccio is actively involved in high tech startup companies, both as a principle at piqsure.com, or as a marketing advisor through his consulting practice Tactics Sells High Tech, Inc. Mark was a proud investor in Microsoft from the mid-1990's selling in mid 2000, and hopes one day that MSFT will be again an attractive investment. You can contact Mark through Twitter, LinkedIn, or on Mastodon.

Dr. Marty Jencius has been an Associate Professor of Counseling at Kent State University since 2000. He has over 120 publications in books, chapters, journal articles, and others, along with 200 podcasts related to counseling, counselor education, and faculty life. His technology interest led him to develop the counseling profession 'firsts,' including listservs, a web-based peer-reviewed journal, The Journal of Technology in Counseling, teaching and conferencing in virtual worlds as the founder of Counselor Education in Second Life, and podcast founder/producer of CounselorAudioSource.net and ThePodTalk.net. Currently, he produces a podcast about counseling and life questions, the Circular Firing Squad, and digital video interviews with legacies capturing the history of the counseling field. This is also co-host of The Vision ProFiles podcast. Generally, Marty is chasing the newest tech trends, which explains his interest in A.I. for teaching, research, and productivity. Marty is an active presenter and past president of the NorthEast Ohio Apple Corp (NEOAC).

Jim Rea built his own computer from scratch in 1975, started programming in 1977, and has been an independent Mac developer continuously since 1984. He is the founder of ProVUE Development, and the author of Panorama X, ProVUE's ultra fast RAM based database software for the macOS platform. He's been a speaker at MacTech, MacWorld Expo and other industry conferences. Follow Jim at provue.com and via @provuejim@techhub.social on Mastodon.

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