20 Sales: The Biggest Challenges Building Outbound Sales Teams and How To Overcome Them | How The Best Sales Reps Do Customer Discovery | 2 Elements Sales Teams Are Always Responsible For | Sam Taylor, VP Sales and Customer Success @ Loom

20 Sales: The Biggest Challenges Building Outbound Sales Teams and How To Overcome Them | How The Best Sales Reps Do Customer Discovery | 2 Elements Sales Teams Are Always Responsible For | Sam Taylor, VP Sales and Customer Success @ Loom

Sam Taylor is the VP of Sales and Customer Success @ Loom, an essential tool for hybrid and remote teams allowing you to record quick videos of your screen and cam. At Loom Sam leads Revenue Org including: Direct Sales, Customer Success, Self-Serve Revenue Growth/Assist, Sales Development, Global Customer Support, Revenue Ops + Strategy and Sales Enablement. Prior to Loom, Sam spent over 4 years at Salesforce, following their acquisition of Quip, where he was the first sales leader. Before Salesforce and Quip, Sam spent over 3 years at Dropbox as a mid-market sales leader.

In Today's Episode We Discuss:

1.) Entry into the World of Sales:

  • How did Sam land his first big role in sales at Salesforce?
  • How did the sales orgs differ when comparing Salesforce to Dropbox?
  • What are 1-2 of Sam's biggest lessons from his time at Salesforce and Dropbox that shapes how he thinks today?

2.) Sales People Should Be Customer Therapists:

  • What is the right way to approach customer discovery?
  • How can sales reps get potential customers on a call in the first place?
  • What are the right questions to ask? What engenders the most honesty?
  • What are the wrong questions to ask? What are common mistakes?
  • How do the best sales reps then feed that back to customer success and product?

3.) The When and The Who:

  • When should founders consider hiring their first sales hire?
  • Should this hire be a sales leader or a sales rep? What are the nuances?
  • What are the characteristics of the best first sales hires?
  • What are the first sales hires really on the hook for?
  • Why does Sam disagree with the word "playbook" and instead suggest "frameworks"?

4.) How To Hire The Best: The Process

  • What are Sam's lessons on what it takes to hire the very best sales reps?
  • What are the right questions to ask in the interview process?
  • What tangible case studies or tests are done to measure quality?
  • Who is brought into the hiring process and at what stage?

Avsnitt(1391)

20 VC 078: BETAWORKS WEEK: Matt Hartman, Director of Seed Investments @ Betaworks

20 VC 078: BETAWORKS WEEK: Matt Hartman, Director of Seed Investments @ Betaworks

Matt Hartman is director of seed investments at betaworks. Prior to joining betaworks, he was co-founder of ReferBoost, a profitable b2b company in the real estate and social media space, and JustBecause, a mobile app used by Uber, Birchbox, Jackthreads, and other e-commerce companies for customer acquisition. He started his career building the technology platform for Trammell Crow Company (acquired by CBRE) before joining Hot Potato (acquired by Facebook). In this interview with Matt we talk about one of Betaworks investments in ProductHunt and I would love to direct you all to go check out ProductHunt’s new podcast section, it’s the best way to find new and amazing podcast episodes, check it out! To win a signed copy of Venture Deals by Brad Feld? All you have to do is leave a review on iTunes and then email harry@thetwentyminutevc.com with the name that you left the review under! In Today's Episode You Will Learn: 1.) How you has Matt ended up at the amazing Betaworks, what was his career pre-Betaworks? 2.) How does Matt define betaworks and his role in particular in the Betaworks organisation? What makes this model the most effective and successful in Matt's view? 3.) How does Matt believe the structure of social networks alters user behavior and therefore impacts distribution? How do social networks include habit forming behaviours to ensure user retention on their networks? 4.) What does Matt think makes a strong community? What was it about ProductHunt that signaled to you this was the beginning of a rapidly growing community? 5.) With Betaworks investment in Gimlet Media, how does Matt see the future of podcasting? Does investing in Gimlet not break the rule that it has to be a potentially $bn exit? 6.) Question from Ryan Hoover, Founder at ProductHunt: ‘What product or app has impressed Matt the most in the past year and what really gets Matt excited when trying new products both as an investor and as a user’? Items Mentioned In Today's Show: Most Read Blog or Newsletter: Founder's Notebook by David Jaxson Matt's Favourite Book: The Psychology of Pursuasion by Robert Cialdini Matt's Fave Productivity Apps: Drafts Most Recent Investment: Disruptive Multimedia by Ryan Leslie As always you can follow Harry, The Twenty Minute VC and Matt on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, you can follow him on Instagram here!

12 Okt 201529min

FF 016: Chad Fowler, CTO @ Wunderlist, App Of The Year 2013

FF 016: Chad Fowler, CTO @ Wunderlist, App Of The Year 2013

To win a signed copy of Venture Deals by Brad Feld, click the link below and like our Facebook page and you will be entered into the competition. https://www.facebook.com/The-Twenty-Minute-VC-769935093077190/timeline/ Chad Fowler is the CTO at 6Wunderkinder (acquired by Microsoft), the company behind the wildly successful Wunderlist, previously cited by Michael Treskow and Mattias Ljungman on the show as their must have productivity app. Prior to 6Wunderkinder, Chad was the Senior VP of technology of the daily deals site, Living Social and before that we was CTO at InfoEther, a Ruby and Ruby-On-Rails consultancy firm. Fowler is also the host and organiser of numerous tech conferences and wrote "The Passionate Programmer", a career guide for software developers. In Today's Episode You Will Learn: 1.) Where did it all begin for Chad and how did he make the move from his musician dreams to CTO of tech startups? 2.) As an American, working in Europe, how does Europe's tech community compare to the US? 3.) Wunderlist was the App of the Year, what does Chad believes makes it so special? 4.) Is there more to go in improving the consumer feel of enterprise software? 5.) How did Chad go about creating a product with such habit forming ability? 6.) Question from Carolina Brochado @ Atomico: What is it like moving from a small manned startup to a giant corporation like Microsoft? Items Mentioned in Today's Show: Chad's Fave Book: The E Myth Revisited by Michael Gerber As always you can follow Harry, The Twenty Minute VC and Chad on Twitter here! If you would like to see a more colourful side of Harry with many a mojito session, you can follow him on Instagram here!

9 Okt 201526min

20 VC 077: Part 2: Kamal Ravikant: The Future Of Venture Capital

20 VC 077: Part 2: Kamal Ravikant: The Future Of Venture Capital

For your chance to win a signed copy of Venture Deals by previous guest and legend, Brad Feld all you have to do is click the Click To Tweet Link here: http://ctt.ec/Q41ZG Kamal Ravikant is an absolute hero to me after I read his incredible best selling book, Love Yourself Like Like Your Life Depends On It. As for an intro to Kamal, it goes without saying that he has worked with some of the best people in Silicon Valley and is a true tech and investing icon, but he has also trekked to one of the highest base camps in the Himalayas, meditated with Tibetan monks in the Dalai Lama's monastery, held the hands of dying patients, earned a US Army Infantry patch, walked 550 miles across Spain, been the only non-black, non-woman member of the Black Women's writers' group and written books including my favourite the previously mentioned, Love Yourself Like Your Life Depends On It. In Today's Episode You Will Learn: 1.) Where does Kamal see the future of Venture Capital? 2.) What worries Kamal about the tech scene? 3.) How does Kamal sort the wood from the trees in the frothy market of tech startups? 4.) What are Kamal's must read books and blogs? 5.) Which leaders or figures is Kamal inspired by and why? Items Mentioned In Today's Show: My Fave Book: Love Yourself Like Your Life Depends On It by Kamal Ravikant Kamal's Fave Book: The Alchemist, The Great Work of Your Life by Stephen Cope Kamal's Fave Blog: James Altucher Kamal's Most Recent Investment: Bolt As always you can follow Harry, The Twenty Minute VC and Kamal on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, you can follow Harry on Instagram here!

7 Okt 201520min

20 VC 077: PART 1: Kamal Ravikant: 'I'm Not Your Traditional VC'

20 VC 077: PART 1: Kamal Ravikant: 'I'm Not Your Traditional VC'

For your chance to win a signed copy of Venture Deals by previous guest and legend, Brad Feld all you have to do is click the Click To Tweet Link here: http://ctt.ec/Q41ZG Kamal Ravikant is an absolute hero to me after I read his incredible best selling book, Love Yourself Like Like Your Life Depends On It. As for an intro to Kamal, it goes without saying that he has worked with some of the best people in Silicon Valley and is a true tech and investing icon, but he has also trekked to one of the highest base camps in the Himalayas, meditated with Tibetan monks in the Dalai Lama's monastery, held the hands of dying patients, earned a US Army Infantry patch, walked 550 miles across Spain, been the only non-black, non-woman member of the Black Women's writers' group and written books including my favourite the previously mentioned, Love Yourself Like Your Life Depends On It. In Today's Episode You Will Learn: 1.) How did Kamal make his way into the world of Venture Capital? 2.) What were Kamal's biggest takeaways from working as an entrepreneur? 3.) What really makes a great VC? How can VCs provide true and genuine value add? 4.) Why is now the best time to be an entrepreneur? What has changed? 5.) What would Kamal advise an entrepreneur looking to build a startup? .) Where does Kamal see the future of Venture Capital? 6.) What worries Kamal about the tech scene? 7.) How does Kamal sort the wood from the trees in the frothy market of tech startups? Items Mentioned In Today's Show: Kamal's Fave Book: The Alchemist, Hemingway, The Great Work of Stephen Cope, Kamal's Fave Blog: James Altucher Kamal's Most Recent Investment: Bolt As always you can follow Harry, The Twenty Minute VC and Kamal on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, you can follow Harry on Instagram here!

5 Okt 201520min

FF 015: Y COMBINATOR WEEK: Eric Glyman, Co-Founder & CEO @ Paribus

FF 015: Y COMBINATOR WEEK: Eric Glyman, Co-Founder & CEO @ Paribus

Eric Glyman, Co-Founder and CEO @ Paribus (Y Combinator S15), the service which scans your inbox for receipts and automatically saves you money when the items you bought drop in price. Stores often guarantee that you will get the lowest prices. But they don’t follow through unless you work for it. Paribus does the work for you. In Today's Episode You Will Learn: 1.) What was Eric's career before Paribus and what was his a-ha moment was for the idea? 2.) How did Eric do things differently from the typical startup? Was this effective or would it have been more productive to go full in? 3.) What were Paribus' testing hypotheses like? Does Eric prefer mass market testing or niche 100 person testing? 4.) How was the admissions process for YC, why did Eric choose YC and why were YC attracted to Paribus? 5.) What would Eric advise founders looking to get into YC? Is there anything they can do or know that will increase their chances of getting into YC? 6.) What were the breakthrough moments for Paribus? What were the most challenging elements and how did Eric overcome them? Items Mentioned In Today's Show: Eric's Fave Book: I, Robot Eric's Fave Blog: AppSumo by Noah Kagan As always you can follow Harry, The Twenty Minute VC, Eric and Paribus on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, follow Harry on Instagram here!

2 Okt 201525min

20 VC 076: Y COMBINATOR WEEK: Aaron Harris, Partner @ YC

20 VC 076: Y COMBINATOR WEEK: Aaron Harris, Partner @ YC

Aaron Harris is a Partner at Y Combinator and also newly one of my favourite podcast hosts with his brilliant show, Startup School Radio, for all startup lovers it is a must listen. Prior to YC, Aaron was cofounder of Sequoia backed Tutorspree, which was funded by Y Combinator in 2011. Before Tutorspree he worked at Bridgewater Associates, where he managed product and operations for an analytics group. He also writes an awesome blog which can be found here! In Today's Episode You Will Learn: 1.) How did Aaron make his move into the world of entrepreneurship with Tutorspree and then become a YC Partner? 2.) Why did Aaron join YC and why does he believe the biggest potential lies at this stage of the cycle? 3.) Now at YC, Aaron is a Partner, what does that entail, what level of interaction do you have with the founders, where does YC look to add serious value? 4.) With the mass of startups now in the 100s coming out of each YC demo day, how does YC assure the same quality and level of value add? 5.) With regards to testing what is YC’s opinion? How does YC assess whether a product does have product market fit? What are the YC requirements for growth whilst in YC? 6.) What happens after the YC experience, does YC maintain conversations and communication? How does YC try to maintain valuations at a reasonable level to stop YC price inflation? 7.) What is the future for YC? Are we going to see another funding round? Is the YC model scalable? Could we have a YC Europe? Items Mentioned In Today's Episode: Aaron & YC's Podcast: Startup School Radio Aaron's Fave Book: The Diving Bell and The Butterfly, Founder's At Work by Jessica Livingston As always you can follow Harry, Aaron, The Twenty Minute VC and YC on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, you can follow him on Instagram here!

30 Sep 201524min

20 VC 075: Y COMBINATOR WEEK: Kirsty Nathoo, CFO @ Y Combinator

20 VC 075: Y COMBINATOR WEEK: Kirsty Nathoo, CFO @ Y Combinator

Kirsty Nathoo is the CFO of Y Combinator. As CFO, she holds the keys to the kingdom – literally. Not only does she control and manage Y Combinator’s internal finances, from paying bills to helping organize demo days to actually making sure Y Combinator’s money is wired to startups from the proper accounts; but she helps YC startups coordinate outside financings, tax issues, incorporation and other fiscal matters. She’s the financial brains behind the entire operation, with YC partner Harj Taggar stating that ‘YC would cease to operate if Kirsty was not around’. In Today's Episode You Will Learn: 1.) How Kirsty made her move from PWC in Cambridge to CFO at the World’s Most Successful Accelerator? 2.) Joining YC permanently in 2010, how has Kirsty seen it develop to today’s current state? What has been the key drivers to the success and growth of YC? 3.) As CFO Kirsty has developed a certain pattern recognition with regards to what investors and VCs like to see in the terms of startups. What are they? 4.) Kirsty has seen the progression of many startups, what are the most common problems startups face in the fundraising cycle? What are the commonalities in those that are successful? 5.) How does YC address the issue of potentially inflated valuations for their alum? 6.) What are some financials that all founders should know all the time? 7.) What is the future for YC? Are we going to see another funding round? Is the YC model scalable? Could we have a YC Europe? As always you can follow Harry, The Twenty Minute VC and Y Combinator on Twitter here! If you would like to see a more colourful side to Harry with many a mojito session, you can follow him on Instagram here!

28 Sep 201527min

FF 014: Making Great Founders, Idea Creation and The First 100 Days Of A Startup with Alice Bentinck, Co-Founder @ Entrepreneur First

FF 014: Making Great Founders, Idea Creation and The First 100 Days Of A Startup with Alice Bentinck, Co-Founder @ Entrepreneur First

Alice Bentinck is Co-Founder at Entrepreneurs First, the accelerator program that puts founders first! Previously, Alice worked at prestigious consultancy firm McKinsey & Co, before turning down an offer from Google to found Entrepreneur First alongside Matt. She taught herself to code, and founded Code First Girls in 2013 to help more women get into tech. She sits on the board of Sherry Coutu's Founders4Schools, is on Imperial College London's Department of Computing Industrial Liaison Board, and acted as the Prime Minister's expert on startups at the Northern Future Forum. She has been recognised in Management Today’s 35 under 35 and the Evening Standard’s Top 1000 most influential Londoners. In Today's Episode You Will Learn: 1.) How Alice came up with the idea for EF and why she decided to found the company? 2.) What would Alice recommend is the best way to build a company from scratch? EF is for technical individuals, what can non technical individuals do? 3.) What would Alice say makes a great founder? Has she seen any commonalities in the great founders that have exited EF? 4.) What is Alice's opinion on equity divisions within startups? What is the right way to approach the topic? 5.) What should teams focus on in the first 100 days of their startup? What is the 20% that produces 80% of the results? 6.) What has been the hardest aspect of growing the business and how did Alice overcome it? As always you can follow Harry, The Twenty Minute VC and Alice on Twitter here! If you would like to see a more colourful side to Harry and many a mojito session, you can follow him on Instagram here!

25 Sep 201520min

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