Ep. 164 - Security Awareness Series - Metrics and Empathy the Answer To Cyber Breaches with Kate Mullin

This month Chris Hadnagy and Ryan MacDougall are joined by Kathleen (Kate) Mullin. Kate is an influential information security practitioner with over 30 years of experience. Kate currently is CISO with Cancer Treatment Centers of America. Kate has been CISO at various organizations including start-ups, publicly traded, private equity, not-for-profit, and governmental entities. Throughout her career, Kate has volunteered and participated in maturing information security as a profession. She volunteers with ISC(2) and ISACA and has been a member of the ISACA CGEIT Certification and Credentials Committee and a chapter president. Kate serves as a featured international speaker and panelist. She has a BSBA from St Joseph's College and an MBA from Florida Metropolitan University. Kate is also certified as a Master Level Social Engineer. [February 21, 2022]

00:00 – Intro

• Social-Engineer.com
• Managed Voice Phishing
• Managed Email Phishing 

• Adversarial Simulations
• Social-Engineer channel on SLACK
• CLUTCH
• innocentlivesfoundation.org 
• Human Behavior Conference

03:09 – Kathleen Mullin intro

04:25 – How did you get started in Information Security?

06:39 – What are some indicators that tells you something is ineffective?

10:21 – Do you think the "cookie cutter" type of training is a reflection on the security awareness team itself?

12:16 – How can you offer the more personalized training to a company that is spread out all over the U.S. or the globe?

16:31 – Is having someone in this position who is focused on the people and the results the way to go about having the program be successful?

18:09 – What are your major security concerns being in the healthcare industry, and how are you dealing with those?

21:08 – We are seeing SMishing attacks becoming more prevalent in general. Are you seeing that happening in your industry?

22:47 – Caring about employees' security outside of work as well

23:35 – What are some action steps that any company can start doing right now?

• Have metrics and measure training effectiveness
• Humanize your training
• Incremental steps
• Care about your users for real

26:11 – Demoralizing phishing techniques

28:15 – Book Recommendations:

• Martha Wells - Murderbot Diaries series
• Robin Dreeke – Code of Trust
• Textbook - Enterprise Security Architecture

30:13 – Who would you consider your greatest mentor?

• Father, Naval pilot/engineer
• Chris Hadnagy
• Michele Fincher
• David Lynus from the SABSA Institute

34:27 – Finding Kate on the web:

• https://www.linkedin.com/in/katemullin/

35:17 – Guest Wrap Up

36:00 – Outro

• www.social-engineer.com
• www.innocentlivesfoundation.org