The Weird Customer Quirk That Changed Everything
Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very persona...
17 Feb 202017min
When Everyone Says You're Wrong (But You're Not)
Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the r...
10 Feb 202018min
Finding Joy in the Unknown, with Brandon Steiner
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3 Feb 202020min
How to Deliver A Great Customer Experience
Learn more about your ad choices. Visit megaphone.fm/adchoices
27 Jan 202024min
Who Is Your Customer, Really?
When the home security company SimpliSafe launched, it marketed itself entirely towards renters. After all, they were an underserved marketplace—no other home security system was made for people who r...
20 Jan 202022min
How Mark Wahlberg Became So Disciplined
To start the year 2020 right, take some lessons from the business world of Mark Wahlberg—who diligently, thoughtfully built himself into the most disciplined man in Hollywood. Learn more about your ad...
13 Jan 202018min
Diane Von Furstenberg Says: "Own It!"
Do you sometimes feel like a loser? So does legendary fashion designer Diane Von Furstenberg—and she admits it here! In this episode, Diane shares a healthy perspective on life... and how the most imp...
6 Jan 202020min
The Terrifying History of the Elevator
Change can be scary, and entrepreneurs are at the forefront of that conflict. We invent things. We create change. But of course, that change can be scary… for other people, or for ourselves. What then...
30 Dec 201946min
