357: When business insight is less important?

For this episode, let's revisit a Case Interview & Management Consulting classic where we speak about leadership versus teamwork answers. If you are thinking through responses to leadership and teamwork questions, the starting point should be knowing the differences between both. At its core, to McKinsey especially, leadership is about influencing a group people to undertake and complete an initiative of importance. Yet, a better definition is that as the leader you tend to be the primary beneficiary of what is happening since you get the credit. As a great team member, you do much of the work but you do not get the great. Ensure your teamwork and leadership stories cover this crucial distinction. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

5 Juni 20234min

Welcome to an interview with Rishi Dave, a partner in Bain's Commercial Excellence practice with deep expertise in B2B marketing and digital marketing. In this episode, Rishi explains the concept of a "Day 1 List" in B2B sales and marketing and the three things that will get a supplier or seller on the list. Rishi also discussed what a "sales play" is, how to build it, institutionalize the knowledge within the company, and get the sales team to adopt the sales play to fulfill their potential and increase their productivity and sales. Rishi Dave partners with CMOs and management teams to drive marketing transformations and build modern marketing capabilities. He serves as an expert on the implementation of Bain's B2B Marketing Diagnostic and Sales Play System. Rishi has held global CMO roles at public technology and cloud companies, including Dun & Bradstreet, Vonage, and MongoDB. Prior to these roles, he served as the global head of digital marketing for Dell's B2B businesses. Rishi started his career at Bain & Company. As a marketing executive, Rishi has built world-class marketing organizations and capabilities that have driven top-line growth leveraging the right marketing technology, data, analytics and content strategy. Rishi has driven major brand and messaging transformations, reimagined digital customer experiences, and built and scaled go-to market models. Rishi earned an MBA in Marketing from The Wharton School at the University of Pennsylvania as well as a BS in Chemical Engineering and an AB in Economics with Honors from Stanford University. Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

31 Maj 202354min

Welcome to an interview with Gaia Bernstein, a Law Professor, Director of the Institute for Privacy Protection and Co-Director of the Gibbons Institute for Law Science and Technology at the Seton Hall University School of Law. She writes, teaches and lectures in the intersection of law, technology, health and privacy. Gaia is also the mother of three children who grew up in a world of smartphones, iPads and social networks. Her forthcoming book: Unwired: Gaining Control Over Addictive Technologies shatters the illusion that we can control how much time we spend on our screens by resorting to self-help measures. Unwired shifts the responsibility for a solution from users to the technology industry, which designs its products to addict. The book draws out the legal action that can pressure the technology industry to re-design its products to reduce technology overuse. Gaia has academic degrees in both law and psychology. Her research combines findings from psychology, sociology, science and technology studies with law and policy. Gaia's research has been featured extensively by the media including the New York Times, Forbes, ABC News and Psychology Today. Gaia has spearheaded the development of the Seton Hall University School of Law Institute for Privacy Protection's Student-Parent Outreach Program. The nationally acclaimed Outreach Program addresses over-use of screens by focusing on developing a healthy online-offline balance and the impact on privacy and online reputation. It was featured by the Washington Post, CBS Morning News and Common-Sense Media. Gaia delivers lectures to parents and general audiences about the harms of excessive screen time, the effectiveness of self-help measures, and the options for technology re-design through social and legal action. Get Gaia's book here: Unwired: Gaining Control Over Addictive Technologies. Gaia Bernstein Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

29 Maj 202348min

Welcome to an interview with the author of How to Listen, Oscar Trimboli. Effective communication is not all about eloquent speaking. The key sits on the ability to listen and how you react and respond to what you hear. As Oscar said in the episode, "The difference between hearing and listening is action". In this episode, we discuss what good listening and communication is. We also highlighted the impact of good listening in your career, organization, and personal life. Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced first-hand the transformational impact leaders and organizations can have when they listen beyond the words. He consults with organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what's unsaid by the customers and employees. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity. Get Oscar's book here: How to Listen: Discover the Hidden Key to Better Communication. Oscar Trimboli Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

24 Maj 20231h 11min

For this episode, let's revisit a Case Interview & Management Consulting classic where we speak about our practice styles. Over the course of the case interview training program, it becomes very important for us to change our coaching style. First, candidates become used to solving cases in just this one style and we need to ensure they can adapt to any style. Second, candidates become adept at reading the "tell" in the coach/mentor so they know when they, the candidate, is making a mistake etc. By changing our coaching style and introducing mentors, we can easily avoid this problem and ensure candidates are becoming stronger at cases versus merely stronger at doing cases with the one coach. Ensure you are also practicing with partners who have different styles. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

22 Maj 20235min

Welcome to an interview with the co-author of The Burnout Challenge, Michael P. Leiter, Ph.D. Burnout is one of the major contributors driving people to leave their job. It results from unsuccessfully managed workplace stress and is a combination of exhaustion, psychological distancing, and a low sense of accomplishment. So how do we address burnout and who is responsible for managing this issue? In this episode, we discuss the factors contributing to employee burnout and what leaders and managers can do to understand, protect, and manage their employees to alleviate the distress from the elements that result in burnout. "Some people are looking for something from that job that it's not providing, that there is a mismatch." —Michael P. Leiter, Ph.D. Michael P. Leiter, Ph.D., is an organizational psychologist interested in the relationships of people with their work. He has been a professor of Industrial and Organisational Psychology at Deakin University in the Faculty of Health and Canada Research Chair in Occupational Health at Acadia University. Michael lives in Nova Scotia where he writes and consults with workplaces on preventing burnout while improving respect among people. Get Michael's new book here: The Burnout Challenge: Managing People's Relationships with Their Jobs. Christina Maslach and Michael P. Leiter Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

17 Maj 202347min

Welcome to an episode with Christina Maslach, PhD, a professor of psychology (Emerita) and a researcher at the Healthy Workplaces Center at the University of California, Berkeley. In this episode, we discuss the causes of burnout and the factors contributing to it, and how leaders and organizations can address this issue to provide a sustainable and healthy working environment for their employees. Christina Maslach, PhD, received her BA from Harvard and her PhD from Stanford. She is best known as the pioneering researcher on job burnout, producing the standard assessment tool (the Maslach Burnout Inventory, MBI), books, and journal articles. She has received numerous awards for her work, including both academic (the 2020 award for scientific writing from the National Academy of Sciences) and public (named in 2021 as one of the top 100 people transforming business, by Business Insider). In addition, she is an award-winning teacher and was Professor of the Year in 1997. As an administrator, she was Vice Provost for Undergraduate Education and Instructional Technology, and the Chair of the faculty Academic Senate (twice) at UC-Berkeley. She was the president of the Western Psychological Association when it celebrated its 100th anniversary in 2020. She is now interviewing women faculty who arrived at Berkeley in the 1970s, after the historic low point for women in the 1960s. Get Christina's new book here: The Burnout Challenge: Managing People's Relationships with Their Jobs. Christina Maslach and Michael P. Leiter Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

15 Maj 202323min

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss why candidates fail profit cases. Most candidates would tackle a McKinsey profitability case by presenting a revenue-cost framework and offer options to lower costs and increase revenue. The reality is that such a framework and explanation shows a deep misunderstanding of business and business strategy. In this podcast, we present the correct way to understand profitability cases which require candidates to understand the growth and cost of growth needs of shareholders. This logic never fails to impress interviewers. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Maj 20235min