370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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635: How to influence your interviewer (Case Interview & Management Consulting classics)

635: How to influence your interviewer (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss a client who is very good at influencing the way interviewers work with her, and the subtle danger of ...

6 Dec 202322min

634: How do you gain more experience? (Case Interview & Management Consulting classics)

634: How do you gain more experience? (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss how to gain more experience. Many candidates are declined with the suggestion to gain more work experi...

4 Dec 202311min

633: Key differences in Bain FIT questions (Case Interview & Management Consulting classics)

633: Key differences in Bain FIT questions (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss key differences in Bain FIT questions. In looking through our database of over 240 former clients and ...

29 Nov 202313min

632: A guide to hiring the best talent (with CEO and Founder of Vanderbloemen Search Group, William Vanderbloemen)

632: A guide to hiring the best talent (with CEO and Founder of Vanderbloemen Search Group, William Vanderbloemen)

Welcome to an interview with the author of Be the Unicorn: 12 Data-Driven Habits that Separate the Best Leaders from the Rest, William Vanderbloemen. In his book, William reveals how job seekers, empl...

27 Nov 202340min

631: The Power of Conscious Connection (with CEO OF KUSI Global, Inc. and Harvard University Fellow, Talia Fox)

631: The Power of Conscious Connection (with CEO OF KUSI Global, Inc. and Harvard University Fellow, Talia Fox)

Welcome to an interview with the author of The Power of Conscious Connection: 4 Habits to Transform How You Live and Lead. In this book, Talia shares her methodology for transforming how we live and l...

22 Nov 202352min

630: Leadership and the Longing to Belong (with CEO and co-founder of Reboot.io, Jerry Colonna)

630: Leadership and the Longing to Belong (with CEO and co-founder of Reboot.io, Jerry Colonna)

Welcome to an interview with the author of Reunion: Leadership and the Longing to Belong, Jerry Colonna. In this book, Jerry guides us on a journey of reunification with the disowned parts of ourselve...

20 Nov 202343min

629: Bonus vs. salary resume editing (Case Interview & Management Consulting classics)

629: Bonus vs. salary resume editing (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss bonus versus salary resume. Bonus versus salary resume is a very simple test we do on resumes. This po...

15 Nov 20238min

628: Economic impact of poor business judgement (Case Interview & Management Consulting classics)

628: Economic impact of poor business judgement (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss the economic impact of poor business judgement. The economic impact of poor business judgement, is a t...

13 Nov 20238min

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