370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

https://www.firmsconsulting.com/promo

Avsnitt(830)

619: Private Equity Firm CEO on Power, Success and Getting Results (with Rick Walker)

619: Private Equity Firm CEO on Power, Success and Getting Results (with Rick Walker)

Welcome to an interview with an experienced founder, leader, and thinker across a variety of domains, Rick Walker. In this episode, Rick walks us through his leadership journey, how he built his first...

11 Okt 20231h 1min

618: Too Junior For a Partner Meeting (Case Interview & Management Consulting classics)

618: Too Junior For a Partner Meeting (Case Interview & Management Consulting classics)

Last week, an associate we placed at BCG emailed with a dilemma. A senior partner and managing director of the firm was visiting her office and she wanted to meet him. Her colleagues told her to forge...

9 Okt 20234min

617: Guidelines When Seeking Help In Case Interviews (Case Interview & Management Consulting classics)

617: Guidelines When Seeking Help In Case Interviews (Case Interview & Management Consulting classics)

Going into interviews, aspiring consultants will be relying an a huge number of people for help: peers, classmates, consulting alumni, consultants, career counselors, etc. For this episode, let's revi...

4 Okt 20237min

616: Barter System in Cases To Ask for Information (Case Interview & Management Consulting classics)

616: Barter System in Cases To Ask for Information (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we speak about a way for candidates to ask information in a case interview. A steep hurdle for many candidates is...

2 Okt 20234min

615: Damaging Resume Cliches Across Firms (Case Interview & Management Consulting classics)

615: Damaging Resume Cliches Across Firms (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we speak about resume cliches across firms. Editing out cliches from Deloitte and Accenture resumes tends to take...

27 Sep 202312min

614: Ex Microsoft AI Strategy Expert on Strategy and Vision in the era of Artificial Intelligence (with Brian Evergreen)

614: Ex Microsoft AI Strategy Expert on Strategy and Vision in the era of Artificial Intelligence (with Brian Evergreen)

Welcome to an interview with the author of Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence, Brian Evergreen. Autonomous Transformation provides a blueprin...

25 Sep 202347min

613: The New Archetype of Business Leadership (with the Director of the Advanced Management and Leadership Programme at the University of Oxford's Saïd Business School, Dr. Andrew White)

613: The New Archetype of Business Leadership (with the Director of the Advanced Management and Leadership Programme at the University of Oxford's Saïd Business School, Dr. Andrew White)

Welcome to an interview with the director of the Advanced Management and Leadership Programme at the University of Oxford's Saïd Business School, Dr. Andrew White. In this episode with Dr. Andrew Whit...

20 Sep 202334min

612: How to Create a Healthy Succession Plan (with The Fourth-Generation CEO of Premier Dental, Julie Charlestein)

612: How to Create a Healthy Succession Plan (with The Fourth-Generation CEO of Premier Dental, Julie Charlestein)

Welcome to an interview with the author of How to Lead Your Family Business: Excelling Through Unexpected Crises, Choices, and Challenges, Julie Charlestein. In this book, Julie gets vulnerable about ...

18 Sep 202336min

Populärt inom Business & ekonomi

badfluence
framgangspodden
varvet
rss-jossan-nina
rss-svart-marknad
rss-borsens-finest
uppgang-och-fall
avanzapodden
lastbilspodden
fill-or-kill
rss-inga-dumma-fragor-om-pengar
borsmorgon
svd-tech-brief
24fragor
rss-dagen-med-di
bathina-en-podcast
tabberaset
rss-kort-lang-analyspodden-fran-di
dynastin
rss-borslunch