370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

https://www.firmsconsulting.com/promo

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459: What if the client demands more analyses? (Strategy Skills classics)

459: What if the client demands more analyses? (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills, where we cover a topic about what to do if the client demands more analyses. Enjoying our podcast? Get access to sample advanced...

30 Mars 202222min

458: What happens if the client asks for proof of the strategy? (Strategy Skills classics)

458: What happens if the client asks for proof of the strategy? (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills, where we cover a topic about what happens if the client asks for proof of the strategy. Enjoying our podcast? Get access to sam...

28 Mars 202219min

457: Embracing diversity in the workplace (with Kay Formanek)

457: Embracing diversity in the workplace (with Kay Formanek)

Welcome to an episode with an inspiring speaker, author, and coach, Kay Formanek. Get Kay's book here: https://amzn.to/3EgXNYP Kay Formanek is the Founder and CEO of Diversity and Performance, a compa...

23 Mars 202256min

456: How confident must I be to lead the workshop? (Strategy Skills classics)

456: How confident must I be to lead the workshop? (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills, where we cover a topic about understanding the readiness and level of confidence required to go out there and lead. Enjoying our...

21 Mars 202221min

455: Your body image impacts your confidence, which impacts your leadership (Strategy Skills classics)

455: Your body image impacts your confidence, which impacts your leadership (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we cover a topic that we believe is very important and will resonate with everyone. As always, we focus on critical yet ove...

16 Mars 202221min

454: Lifestyle check: Improvement through self-assessment (with Shir Nir)

454: Lifestyle check: Improvement through self-assessment (with Shir Nir)

Welcome to an episode with a master executive coach, Shir Nir. Shir Nir is the CEO & Partner at Handel Group an executive life coaching & corporate consulting company dedicated to teaching people how ...

14 Mars 202247min

453: How to lead with authenticity (with Sabrina Horn)

453: How to lead with authenticity (with Sabrina Horn)

Welcome to an episode with an award-winning CEO, communications expert and advisor, Sabrina Horn. Get Sabrina's book here: https://amzn.to/3oNDHz9 Sabrina Horn is currently CEO of HORN Strategy, LLC, ...

9 Mars 202255min

452: What types of cases can you expect in a consulting interview?

452: What types of cases can you expect in a consulting interview?

In this episode, we talk about the different kinds of cases you may face in an interview and the techniques you can use to solve them. We also discuss the meaning of market sizing and deregulation cas...

7 Mars 202212min

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