370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

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Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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411: How Data Science Could Boost Your Workforce (with Mike Zani)

411: How Data Science Could Boost Your Workforce (with Mike Zani)

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410: How Tesla was Saved from Bankruptcy (with Tim Higgins)

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409: How Family Businesses Span Generations (with Rob Lachenauer)

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407: When promotions end and the runway ends (Monday Morning 8 a.m. #25)

Hello everyone! This is Monday Morning 8 a.m., a weekly newsletter where we distill the insights from all of the distractions, articles, and emails that you receive in your inbox every day. In this ne...

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406: What's going to happen seven moves down the chessboard (Monday Morning 8 a.m. #26)

406: What's going to happen seven moves down the chessboard (Monday Morning 8 a.m. #26)

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405: If Disney+ is just starting with streaming, where is Disney+ going? (Monday Morning 8 a.m. #24)

405: If Disney+ is just starting with streaming, where is Disney+ going? (Monday Morning 8 a.m. #24)

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404: Consulting case interview (McKinsey, BCG, Bain) example: Netflix case, The Consulting Offer

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