370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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363: Consulting success beyond what I thought was possible (ex Accenture Strategy Consultant)

363: Consulting success beyond what I thought was possible (ex Accenture Strategy Consultant)

https://www.firmsconsulting.com Meet Daniel Ramirez. Ex Accenture strategy consultant, Duke graduate, and an FC Insider. Watch to get practical advice to help you achieve #careersuccess, regardless of...

20 Feb 202021min

362: How Denise became all star sales manager of the year - Upenn graduate

362: How Denise became all star sales manager of the year - Upenn graduate

https://www.firmsconsulting.com We could not be more thrilled to bring out this new episode of "Meet FC Insider" series. Meet Denise Harris, a successful leader, Upenn graduate, and an FC Insider. Den...

13 Feb 202033min

361: Counseled to leave McKinsey. What must I do?

361: Counseled to leave McKinsey. What must I do?

OUR WEBSITE! https://www.firmsconsulting.com  strategic thinking training episodes here: https://www.firmsconsulting.com An episode 361 of Case Interviews and Management Consulting iTunes podcast is h...

6 Feb 202026min

360: How I developed skills that matter to clients? | Big 4 country head (KPMG, previously PwC)

360: How I developed skills that matter to clients? | Big 4 country head (KPMG, previously PwC)

https://www.firmsconsulting.com Meet Nerses, one of FC Insiders. Nerses is a very successful young man: an amazing father and husband, a #big4 country head of tax and legal (previously #PwC, currently...

30 Jan 202017min

359: Great business strategist does not need the best tools

359: Great business strategist does not need the best tools

Hi everyone, Today we are sharing with you episode 359 from Case Interviews and Management Consulting iTunes channel: Great business strategist does not need the best tools | Management Consulting

5 Dec 201913min

358: Can you put a price on your strategy skills

358: Can you put a price on your strategy skills

Today we are sharing with you episode 358 from Case Interviews and Management Consulting iTunes channel: Can you put a price on your strategy skills MBA competitive strategy

26 Nov 201910min

357: When business insight is less important?

357: When business insight is less important?

OUR WEBSITE! https://www.firmsconsulting.com Free strategic thinking training episodes here: https://www.firmsconsulting.com ▽►CLICK THE SHOW MORE BUTTON◀▽ An episode 357 of Case Interviews and Manage...

10 Nov 201914min

356: Is McKinsey Digital prestigious? | McKinsey Digital vs. McKinsey Strategy

356: Is McKinsey Digital prestigious? | McKinsey Digital vs. McKinsey Strategy

OUR WEBSITE! https://www.firmsconsulting.com Free training episodes here: https://www.firmsconsulting.com ▽►CLICK THE SHOW MORE BUTTON◀▽ An episode 356 of Case Interviews and Management Consulting iTu...

3 Nov 201915min

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