489: Mindset shift: The key to effective communication (with Michael Reddington)

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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245: Q&A With Alice Qinhua Zhou, McKinsey New York City

245: Q&A With Alice Qinhua Zhou, McKinsey New York City

Alice Qinhua Zhou holds a candid interview with Michael where she answers a wide variety of questions clients posted on social media and emailed in, about her involvement in The Consulting Offer Season 2. Alice talks about managing her confidence through the interviews, why she chose NYC, picking an academic career over management consulting, finding and taking tough feedback from mentors, Season 1, her advice for viewers and much more.

5 Mars 201536min

244: The Consulting Offer 2 Closed List Dinner

244: The Consulting Offer 2 Closed List Dinner

We discuss the steps taken to make this session as realistic as possible. From the selection of the meals, the use of surprises like the waitress to test behaviour, Kevin's style of changing the flow of the conversation and the method through which candidates tried to build a connection with Kevin, and vice-versa.

27 Feb 20159min

243: The What, Why, How, When and Where of TCO II

243: The What, Why, How, When and Where of TCO II

The Consulting Offer II (TCO II) records the entire interview process from networking, through to the closed-list dinner, PEI, group interviews and all interview rounds, including extensive debrief interviews with a former McKinsey partner and real candidates who went on to successfully interview.

21 Feb 201523min

242: Don't Always Leave Infosys For An MBA

242: Don't Always Leave Infosys For An MBA

MBA programs around the world encourage experienced technology employees to forgo salary, experience and promotion in the hope of obtaining an MBA and the path to a consulting or banking career. However, this rarely if ever works. Sometimes, it causes more problems not to mention the addition of mountains of debt. In this podcast we discuss the options available to technology employees and when an executive MBA program is actually a better option than a full-time MBA.

15 Feb 201522min

241: Behind-The-Scenes of a Strategy Study

241: Behind-The-Scenes of a Strategy Study

In this detailed strategy specific podcast I discuss a railway privatization and commercialization engagement I co-managed earlier in my tenure as a corporate strategy principal. I outline how we reorganized the client, exited non-core businesses, improved inefficiencies and prepared the client to compete in a deregulating market.

9 Feb 20151h 15min

240: Events Shaping Consulting Leadership

240: Events Shaping Consulting Leadership

In podcasts 237 and 238, I discuss a fairly muscular and risky set of strategies I used to increase my leadership standing in the firm and challenge mentors whom I believed were damaging the firm's values. My style of interaction was developed due an early engagement in my career which directly impacted the way I managed all future interactions. I unpack this engagement and explain how it impacted me, allowing you to determine how your own early experiences are shaping your own leadership style.

3 Feb 201526min

239: Image Management as an Older Consultant

239: Image Management as an Older Consultant

Having mentored a large number of older consulting hires, all were older than myself, this podcast distinguishes between older hires with working experience and those without working experience. Depending on the category you fall into, peers will view your profile, strengths and image very differently. In fact, your career strategy will be different. In other words, no two older candidates are the same.

28 Jan 201528min

238: What Happens When You Outgrow Mentors

238: What Happens When You Outgrow Mentors

Finding the right mentor is one thing, getting rid of the wrong mentor is quite another problem. In this podcast I discuss the relationships I had with 3 of the most influential mentors in my consulting career. I discuss mentors I had when I was an analyst, manager and eventually a partner. Finally, I discuss the difficult choices I had to make when I fundamentally disagreed with a mentor and had to do things which could jeopardize the relationship. Knowing when and how to outgrow a mentor is an oft ignored skill. I have one regret, and that is with the way I managed one mentor relationship.

22 Jan 201522min

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