Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ...
27 Okt 202524min
Don’t Call It a Bot: Agentic AI Is the New Frontline
🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center. The AI revolution in customer experience is moving fast — and it's leaving chatbots behind. In this compelling conve...
27 Okt 202527min
ComputerTalk Tackles the Compliance Crunch: Data Protection That Doesn’t Break CX - CX Today News
How ComputerTalk is embedding trust, transparency, and airtight security into the customer experience. In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice P...
27 Okt 20258min
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...
27 Okt 202519min
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
23 Okt 202519min
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, our CX experts in...
23 Okt 202530min
IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara
CX Today’s Charlie Mitchell hosts a deep-dive discussion into how AI is reshaping contact center procurement, and how businesses can boost their customer service investments. Joining him for this con...
22 Okt 202533min
Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think
Stuart Dorman breaks down how agentic AI can supercharge CX without losing the human touch. In this CX Today interview, Deputy Editor Rhys Fisher sits down with Stuart Dorman, Chief Innovation Offic...
22 Okt 202520min
