Making the Case for Converging Customer and Employee Experiences
CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX. In this session, we consider: Why are more brands tying t...
19 Dec 202214min
The Latest BIG News from AWS, RingCentral, and Salesforce
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including new...
19 Dec 202232min
CX Predictions 2023 - Metaverse or Metacurse?
Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead! Watch the video to reveal their 2...
9 Dec 202224min
Puzzel’s Latest Customer Service Packages
CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS s...
21 Nov 202211min
The State of CX: More Investment, But Delivery Challenges Remain
CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe ...
9 Nov 202215min
Zoom Discusses Its New Virtual Agent, IQ Additions, and More
CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone. In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing: The launch of ...
8 Nov 202212min
Cut Contact Center Costs and Improve CX with AI
CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lowe...
31 Okt 202214min
First Impressions of the New Salesforce and Google CCaaS Platforms
CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who i...
31 Okt 202216min
