Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
1 Okt 202122min
Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
1 Okt 202112min
Making the Most of User-Generated Content
CX Today's William Smith hosts Andrew Smith, VP, Marketing, PowerReviews.
20 Sep 202115min
Patient Experience in a Post-COVID World
CX Today's Carly Read hosts Martin Taylor, CEO, Content Guru.
16 Sep 202116min
How the Shift to Digital has Impacted Remote Working
CX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.
25 Aug 202110min
VOC Trends: Automation, COVID and the Sector's Future
CX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback.
24 Aug 20218min
The Role of Artificial Intelligence in Customer Service
CX Today's William Smith hosts John Ball, SVP & GM Customer Workflow Business Unit, ServiceNow.
19 Aug 202115min
Analysing the CCaaS Magic Quadrant
CX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.
17 Aug 202115min
