Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9. We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we...
23 Sep 202420min
How to Navigate the Transition from On-Premise to Cloud Contact Centers
CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud. In this conversation we cover: The reasons enterprises stay on-prem or move to the cloud...
19 Sep 202412min
GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations
CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk. We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contac...
18 Sep 20249min
How Personal AI Agents are set to Transform CX
CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa. In this episode, we consider: Market changes in customer support and how businesses can prepare for them, both physically and...
18 Sep 20247min
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
CX Today's Charlie Mitchell hosts Ashley Griggs, Head of Sales and Strategic Partnerships at ElevateAI by NICE. After an introduction to the NICE ElevateAI, we discuss: How to set up ElevateAIThe GenA...
17 Sep 202425min
The Death of the Pureplay Contact Center Provider
CX Today's Charlie Mitchell hosts Simon Harrison, Founder & CEO of Actionary. They kick-off the conversation by considering: What's driving vendors into CCaaS from adjacent spaces?What impact is this ...
12 Sep 202422min
On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case
CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discussion, he's joined by two industry experts: Michael McC...
9 Sep 202410min
RingCentral Introduces Its New AI Assist Solutions for RingCX
CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then: Introduce RingCentral's RingCX platformDiscu...
5 Sep 202412min
