Harnessing the Power of Data in Contact Centers
CX Today30 Okt 2024

Harnessing the Power of Data in Contact Centers

CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact. In this session, we cover: Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and challenges in having this data availableTips for implementing clear, data-driven decision makingThe impact of AI on how data is captured and the level of detail providedThe broader impact of AI in the contact center

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