Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect each story. In this edition, our...
30 Jan 202540min
The Role of Acoustic Technology in the Modern Contact Center
In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving role of acoustic technology in modern contact center...
28 Jan 202517min
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative. The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover: St...
27 Jan 202520min
Transforming Contact Centers with AI: Insights and Innovations
Join Rhys Fisher, Deputy Editor at CX Today, as he chats with Chris Bardon, Chief Software Architect at ComputerTalk. Together, they delve into the transformative role of AI in customer experience and...
27 Jan 202518min
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come
CX Today's Charlie Mitchell hosts a conversation reflecting on some of NVIDIA's big agentic AI innovations from January 2025. These AI Agent innovations include: A new set of Blueprints to help build...
24 Jan 202525min
Analyzing the Current State of AI In Business Communications
CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI in Business Communications". For the conversation, he's joi...
23 Jan 202516min
Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
Watch on YouTube. In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosys...
23 Jan 202522min
5 Disruptive Use Cases for AI in Customer Experience
CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers. To help run through all of them, he's joined by: Chris Crosby, Founder & CEO...
21 Jan 202536min
