Assessing the 2023 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding ...
10 Okt 202320min
The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story
Watch on YouTube. CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills. We walk through Traeger Grills' CCaaS migration and Internet of Thi...
9 Okt 202314min
The Women in CX Conference A Customer Experience Event With a Twist
CX Today's Charlie Mitchell hosts Clare Muscutt, Founder and CEO of Women in CX. In this session, we introduce the Women in CX conference, discussing: What is Women in CX?When and where is the confere...
3 Okt 202312min
BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023. He's joined by four prominent CX analysts to dissect the biggest stories from the event - includin...
27 Sep 202330min
What Should I Look for In a CCaaS Platform?
Watch on YouTube. CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9. After quick intros, we con...
26 Sep 202320min
Video Will Continue to Change Contact Center Experiences. Here's How.
Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru. In this session, we consider the evolution of video within the contact center space, discussing: Why the ...
19 Sep 202326min
BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
13 Sep 202320min
Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance
Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys. We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering: H...
11 Sep 202310min
