The State of the Modern Contact Centre
CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler, Product Line Manager, Workforce Management at Calabrio.
12 Maj 202115min
Is Video in the Contact Centre the next CX Game Changer?
CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
12 Maj 202115min
Artificial Intelligence meets Emotional Intelligence
CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
3 Maj 202132min
How Data Driven Insights Transform Customer Engagement
CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
26 Apr 202119min
Hubspot's Operations Hub Launch 2021
CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
21 Apr 20218min
Reimagining CX with Five9 and Metrigy
CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
13 Apr 202129min
Automating Conversations in CX
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
12 Apr 202112min
Automation and CX - Best Practices and Business Checklist
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
6 Apr 202113min
