From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and Conversational AI at Inoria, to explore how the s...
28 Okt 202519min
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If ...
28 Okt 202517min
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara. The pair explore Pulse 360, Cyara’s CX Assurance engine that proactively monitors, tests, and optimizes customer service jo...
28 Okt 202511min
Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assess...
28 Okt 20256min
The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to run through each story. This month, those ...
28 Okt 202538min
Redefining AI with Empathy & Agent Empowerment - Graia
How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, CRO at Graia, to discuss how the company is reima...
28 Okt 202522min
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ...
27 Okt 202524min
Don’t Call It a Bot: Agentic AI Is the New Frontline
🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center. The AI revolution in customer experience is moving fast — and it's leaving chatbots behind. In this compelling conve...
27 Okt 202527min
