Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem. In this session, we discuss how businesses can get started with video customer service, considering: Where should c...

30 Jan 202312min

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the space - including ne...

26 Jan 202334min

CX Today's Charlie Mitchell hosts Kurt Dahlstrand, Director of Technical Sales & Services at Hammer, and Jim Cantwell, Vice President of Sales Engineering at Hammer. After intros, we discuss how conta...

20 Jan 202315min

CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX. In doing so, we consider: What is CPaaS?What is it allowing customers to do, which t...

12 Jan 202319min

CX Today's David Dungay hosts Darren Dean, Sales Engineering Manager, Hammer, and Paul Cicchelo, Sales Director (UK&I), Hammer. In this session, we discuss the following: How is the global macro situa...

6 Jan 202320min

CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive. In this session, we consider the options for integrating Microsoft Teams with the contact Centre, ...

5 Jan 202316min

CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX. In this session, we consider: Why are more brands tying t...

19 Dec 202214min

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including new...

19 Dec 202232min