Automating Conversations in CX
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
12 Apr 202112min
Automation and CX - Best Practices and Business Checklist
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
6 Apr 202113min
Introducing the Five9 EMEA Summit
CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
29 Mars 202110min
How AI will Serve Post-COVID Omni-channel Customers
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
25 Mars 202118min
Moving from Customer Service to AI Powered Customer Experience
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
19 Mars 202117min
How Retailers have Adapted to Challenges During the Pandemic
CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
26 Jan 202133min
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.
21 Jan 202118min
Customer Experience in the Digital Workplace
CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
8 Jan 202120min
