The OneMagnify Approach to Mergers and Acquisitions
OneMagnify is making waves in the digital transformation space, strategically acquiring companies to expand its capabilities and deliver cutting-edge solutions. In this video, OneMagnify explains it...
3 Nov 202516min
The Gritty Truth About AI Voice Agents & Human Empathy
In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities surrounding AI voice technology. With a background...
29 Okt 202518min
Are Contact Centers Outgrowing Traditional CRMs?
Join CX Today's Floyd as he sits down with Martin Taylor, Co-founder and Deputy CEO of Content Guru, to explore why Customer Data Platforms (CDPs) are becoming essential for modern contact centers. W...
29 Okt 202528min
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to dissect each story. In this conversation, ...
29 Okt 202532min
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig into the challenges and opportunities, he's joined b...
29 Okt 202514min
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning. 🎙️ Introduction: Contact centers have seen disruption before—but ...
28 Okt 202521min
How CX Leaders Can Win in a Hyper-Dynamic Market
Enghouse VP of Sales, Paul Stanczak, reveals practical strategies to navigate customer experience challenges and maximize ROI in a fast-changing landscape. In the latest edition of The Big CX Update...
28 Okt 202516min
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world. In this episode of The Big CX Update, host Rhys F...
28 Okt 202541min
