GenAI-Powered Virtual Agents The Trend, Traps, and Solutions
Watch on YouTube. CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara. We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agen...
17 Jan 202421min
The Forces Shaping Customer Experience (and Why They Matter!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce. We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Se...
10 Jan 202418min
Why Are So Many CCaaS Customers Changing Providers?
Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive. We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-bas...
9 Jan 202413min
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive. In this session, we consider the types of contact center platforms; on-premise, cloud-...
3 Jan 202417min
The Zoom Contact Center: 5 Features That Stand Out
Watch on YouTube. Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others. Recognizing this, we got in touch with Ben Neo, Head of Contact Ce...
2 Jan 202427min
Contact Centers In 2024: 6 Market Shifts to Watch Out For
Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. T...
22 Dec 202332min
Getting Started with Contact Center AI
Watch on YouTube. CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. We discuss how contact centers can get started with AI, considering: Tom's recommended starting stepsHow this differs fro...
22 Dec 202314min
BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
19 Dec 202318min
