Assessing the Microsoft Digital Contact Center
CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com
8 Aug 202213min
3 CCaaS Trends for 2022 and Beyond
CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within...
3 Aug 202231min
Microsoft Discusses its New Digital Contact Centre Platform
CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).
1 Aug 202212min
AWS Discusses Its Latest Amazon Connect Innovations
CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.
22 Juli 202216min
The Future of Zendesk Following Its Acquisition
CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
15 Juli 202211min
Five9 Discusses Its European Expansion Plans
CX Today's Sandra Radlovački hosts Genefa Murphy, Chief Marketing Officer at Five9.
9 Juni 20225min
Building a Next Generation Virtual Agent
CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.
1 Juni 202222min
Supercharging Self-Service With AI
CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9.
31 Maj 202217min
