Moving from Customer Service to AI Powered Customer Experience
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
19 Mars 202117min
How Retailers have Adapted to Challenges During the Pandemic
CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
26 Jan 202133min
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.
21 Jan 202118min
Customer Experience in the Digital Workplace
CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
8 Jan 202120min
Reinventing CX With Automation
CX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.
18 Dec 202016min
Reimagining a Digital-First Customer Journey
CX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.
18 Dec 202019min
