Twilio Engage and the Importance of Personalised CX
CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio.
29 Okt 20219min
Future-Proofing a Business with Omni-Channel
CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros.
25 Okt 20217min
Puzzel Extends Smart Experiences with Vergic Acquisition
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.
22 Okt 202111min
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.
21 Okt 202111min
Language Operations: Multilingual Support with AI
CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.
20 Okt 202118min
Impact Tech Has on Boosting Customer Engagement
CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.
18 Okt 20219min
Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
1 Okt 202122min
Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
1 Okt 202112min
