Why Does Traditional CCaaS Pricing Need to Evolve?
CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers. To weigh up the pros and cons of each, he's joined by: Zeus Kerravala, Principal...
29 Maj 202514min
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and com...
15 Maj 20258min
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ho...
13 Maj 202524min
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
25 Apr 202519min
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...
22 Apr 202519min
Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape
In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape. From the quick rise of CCaaS, to the ...
15 Apr 20256min
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space. Derek shares his journey from the telecommunications industry...
7 Apr 202524min
Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Watch on YouTube. In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem: The Sale...
4 Apr 202521min
