Building a Next Generation Virtual Agent
CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.
1 Juni 202222min
Supercharging Self-Service With AI
CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9.
31 Maj 202217min
SAP Introduces Its Latest Service Cloud Innovations
CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience.
25 Maj 202220min
Zendesk Discusses Its Latest CRM Innovations
CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.
13 Maj 202213min
Engaging Customers with Video
CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru. In this session, we consider the future of video in the contact centre, discussing: Why are some contact centres turning to v...
27 Apr 202215min
Zoom Discusses Its New Conversational Intelligence Solution
CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing: The entr...
22 Apr 20227min
Inspecting the Garner Magic Quadrant for Conversational AI
CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
29 Mars 202210min
Delivering the Digital Contact Centre of the Future
CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral.
10 Mars 202213min
