Episode 15: Amplifying the Customer’s Voice (Gil Perlman, Head of Customer Experience @ Riverside.fm)

What does it take to build a support team that’s not just answering tickets, but actually shaping the future of customer experience? In this episode, Hayley Johnson (Head of Customer Success at Artlis...

23 Juli 202536min

What if your most vocal critics could become your best support agents? 🚀Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users direc...

9 Juli 202538min

Join us for a captivating episode of The Future of CX, hosted by Nadav Kemper, CEO of Quack, and Doron Pryluk, seasoned CX executive. In this insightful conversation, Natalie Margolin, VP of Customer ...

26 Mars 202545min

Are customer support leaders really ready to trust AI to handle their most critical tasks? In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit do...

5 Mars 202536min

How do you deliver high-touch customer support at scale - without losing efficiency? In this episode of The Future of CX, we sit down with Cynthia Gordon, Senior Director of Customer Support at Ponter...

19 Feb 202533min

What if your most frustrated customers could become your greatest allies? 🤔 In this episode, Yael Schemer, Co-founder & CCO of Tulu, joins hosts Nadav Kemper and Doron Pryluk to share the secrets b...

5 Feb 202539min

Scaling CX teams without skyrocketing costs? Sounds impossible, right? Not for Gil Almog. In our latest episode, Nadav and Doron sit down with Gil Almog, Senior VP of Customer Experience at Guesty, ...

22 Jan 202538min