Coaching for Leaders18 Okt 2025

754: Five Steps to Solve a Problem, with Monica Chartier

Monica Chartier: Coaching for Leaders Fellow

Monica Chartier is a group product manager in the technology industry. Her work has centered on supporting a global product experience, getting a million visitors a day. In addition to her e-commerce and technical experience, she indexes heavily on coach-like leadership with her team and also inside our community as one of our Coaching for Leaders Fellows.

In this conversation, Monica and I explore a need inside the Coaching for Leaders membership community and how we used the design thinking process to approach it. We outline the five key steps we followed and how you might do the same to address a problem inside your own organization.

Key Points

Five steps to solve a problem using design thinking:

Empathy: Start with Intentional Listening and Observation.
Define: Clarify the Real Problem to Solve.
Ideate: Co-Create Ideas and Form Testable Hypotheses.
Prototype: Start Small, Learn Fast.
Test, Learn, and Adapt: Make Iteration a Leadership Habit.

Access Monica’s detailed guide (PDF download)

Resources Mentioned

Monica Chartier on LinkedIn

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