Multi-Channel eCommerce Made Simple: Lessons from Charles Bentley’s £30M Strategy with Andrew Steel

Multi-Channel eCommerce Made Simple: Lessons from Charles Bentley’s £30M Strategy with Andrew Steel

Andrew Steel is the eCommerce Director at Charles Bentley. Founded 160 years ago as manufacturer of chimney sweeping brushes, they now balance selling brushes and cleaning products via wholesale and dropshipping to some of the UK’s largest retailers and running their own home and garden eCommerce store. Annual Sales are now at around £30million across the group.

In this episode, Andrew shares the hard-won lessons behind managing 20+ sales channels, mastering stock control, and scaling a heritage brand in today’s competitive eCommerce landscape.

Hit PLAY to hear:

  • 🎯 How Charles Bentley sells on 20+ channels (without going crazy)
  • 📦 The clever stock-splitting system that prevents overselling nightmares
  • 🧹 Why cutting SKUs from 1,300 to 600 actually boosted growth
  • 📊 How Andrew uses data, weather trends & search terms to forecast sales
  • 💸 The truth about price scraping & keeping prices consistent across marketplaces
  • 🤝 Why fractional experts can be your secret weapon for eCommerce scaling

Key timestamps to dive straight in:

[03:57] Optimizing Retail Channels for Growth

[07:44] Stock Management and Channel Optimization

[12:08] Challenges in Retail Price Control

[16:00] Evolving Expertise Through Technology Partnership

[16:57] Longstanding Trusted Business Partnership

[23:16] eCommerce Challenges and Recovery

[24:54] Expanding Charles Bentley's European Market

[25:35] Listen to Andrew’s Top Tips!

Full episode notes here: https://ecmp.info/565



--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

Advertising Inquiries: https://redcircle.com/brands

Privacy & Opt-Out: https://redcircle.com/privacy

Avsnitt(622)

Colin Gray on Podcasting for Retailers - run your own podcast? be a podcast guest?

Colin Gray on Podcasting for Retailers - run your own podcast? be a podcast guest?

Podcasting is a great way to attract customers to your business, and begin that trust-building conversation with them. Last year on the podcast Tom Schwab of Goodbye Crutches named being a podcast gue...

7 Mars 201630min

Bureau Direct's Dominic Irons explains how focusing on the customer grew them to 3,500 orders/m

Bureau Direct's Dominic Irons explains how focusing on the customer grew them to 3,500 orders/m

Dominic Irons is the co-owner of Bureau Direct a multi-award-winning mail order stationery retailer. Dominic has grown his low AOV business up to 3,500 orders per month at peak using a range of method...

26 Feb 201631min

Customer Attraction Tips with Shopify 3: 20 Ways to Increase your Email Signs Ups

Customer Attraction Tips with Shopify 3: 20 Ways to Increase your Email Signs Ups

In this podcast we’re going to talk about how to maximise the number of unknown potential customers we can turn into known potential customers – ie how to get more people to sign up to your emails. Th...

24 Feb 201633min

Deborah Lippmann's Mark Lippmann discusses running a multimillion dollar business and Apple Pay

Deborah Lippmann's Mark Lippmann discusses running a multimillion dollar business and Apple Pay

Mark Lippmann is the Managing Partner and Co-Founder at Deborah Lippmann. Deborah Lippmann, the eCommerce business, sells a makeup range focused on nails designed by Deborah Lippmann herself – one of ...

22 Feb 201634min

Customer Attraction Tips with Shopify 2: Customer First Content Marketing

Customer Attraction Tips with Shopify 2: Customer First Content Marketing

In this podcast I’m going to take you through: 1. What sort of ‘content’ we’re talking about 2. Why it’s important to create content to build the conversation with unknown potential customers 3. The c...

17 Feb 201635min

William May Jewellers' Jonny Lomax discusses doubling Christmas sales

William May Jewellers' Jonny Lomax discusses doubling Christmas sales

Jonny Lomax is eCommerce and Marketing Manager at William May Jewellers. William May has been involved in the British jewellery industry for 190 years(!), they sell vintage jewellery specialising in l...

15 Feb 201635min

Customer Attraction Tips 1: Marketing you can use to get the Attention of Potential Customers

Customer Attraction Tips 1: Marketing you can use to get the Attention of Potential Customers

In this podcast I’m going to take you through: 1. Why attraction is important, and what it means 2. The importance of building trust in your conversations (what I mean by conversations!) 3. The three ...

10 Feb 201627min

Takeaways from The Delivery Conference – including ASOS, House of Fraser, John Lewis, and M&S

Takeaways from The Delivery Conference – including ASOS, House of Fraser, John Lewis, and M&S

Our host Chloe Thomas attended The Delivery Conference powered by MetaPack last week, and now brings you her pick of the tips and lessons shared there. Specially distilled for the smaller eCommerce re...

8 Feb 201654min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-jossan-nina
svd-tech-brief
rss-svart-marknad
rss-borsens-finest
badfluence
uppgang-och-fall
avanzapodden
bathina-en-podcast
fill-or-kill
rss-dagen-med-di
rss-inga-dumma-fragor-om-pengar
rikatillsammans-om-privatekonomi-rikedom-i-livet
lastbilspodden
rss-kort-lang-analyspodden-fran-di
borsmorgon
tabberaset
bilar-med-sladd
24fragor