The Counterintuitive Hiring Secret That Built Royal Caribbean's $16B 'Culture of Wow'

The Counterintuitive Hiring Secret That Built Royal Caribbean's $16B 'Culture of Wow'

What does it take to build a culture so strong that it powers 68 ships, 100,000 employees, and 12 million ecstatic guests each year? In this episode, Richard Fain, former CEO and current Chairman of Royal Caribbean Group, shares how he led the company's evolution from a small cruise line into a $16 billion global powerhouse by anchoring performance in purpose and people. Drawing from his new book, Delivering the WoW: Culture as a Catalyst for Lasting Success, Richard unpacks the mindset behind Royal Caribbean's growth—from defining culture as a shared North Star to prioritizing fit over fitness in hiring and leadership. He explains how the company grew leaders through cross-functional rotations, built transparency through metrics like guest satisfaction and employee Net Promoter Scores, and created alignment through a shared "culture dashboard." Along the way, he highlights lessons from bold innovations like the VR Innovation Lab—and even a runaway blimp experiment—that shaped a culture of continuous improvement and accountability. Every CHRO who believes culture is the new competitive advantage will find in this episode the proof and the playbook for making it real.

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Why Companies Only Talk About AI Fear And Never the Opportunity

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Amazon Workers Say AI Is Making Their Jobs Harder, Oracle Confirms AI Layoffs, and the Safety Net Isn't Ready

March 11, 2026: Amazon corporate workers say the company's AI push is creating more work, not less — with surveillance dashboards tracking every click and promotion criteria now tied to AI adoption. O...

11 Mars 38min

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

March 10, 2026: AI is generating real, measurable productivity gains at major companies. Workers aren't seeing any of it. A new survey of 100 major CEOs finds only 9% plan to cut jobs because of AI th...

10 Mars 48min

How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

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While many companies focus only on buying new AI tools, the real secret to success often lies in changing how leaders think and act to drive a massive business turnaround. In this episode, Anna White,...

9 Mars 51min

The February Jobs Disaster, the Uber Culture War, and Why Enterprise AI Is Still Mostly Hype

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March 6, 2026: The U.S. economy lost 92,000 jobs in February — and the headline number is almost the least interesting part of the story. When you break down where the losses actually came from, you g...

6 Mars 42min

Anthropic Built an Early Warning System for AI Job Loss, Here's What It's Already Detecting

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March 5, 2026: The company making AI (Anthropic) just published real data on what AI is actually doing to jobs — and the finding that should concern everyone isn't layoffs. It's that the hiring door f...

6 Mars 48min

AI Is Hiring, Gen Z Is Struggling, Your Meetings Are Fake, and Our Schools Are Broken

AI Is Hiring, Gen Z Is Struggling, Your Meetings Are Fake, and Our Schools Are Broken

March 4, 2026: The ECB just released new data showing companies that use AI are hiring, not firing — but the full story of what happened to bank tellers reveals why that optimism has a shelf life. USA...

4 Mars 41min

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March 3, 2026: The hype around AI and jobs is loud. The actual data tells a more nuanced story. This week, Stanford economist Nick Bloom released the most rigorous study yet on AI's impact on employme...

4 Mars 37min

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