Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Watch on YouTube. In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the latest news impacting the Salesforce ecosyst...
27 Feb 202533min
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is transforming communication in call centers with cut...
25 Feb 202540min
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect each story. In this edition, our CX experts inclu...
25 Feb 202537min
Key Takeaways from Cisco Live 2025 EMEA
Watch on YouTube. Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco Live 2025 EMEA. From AI-driven customer service to netw...
19 Feb 202514min
Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a groundbreaking advancement in AI-driven language int...
19 Feb 20259min
Contact Center Trends for 2025: What's Hot and What's Not?
CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center trends for 2025. Before focusing on four specifically: 1. G...
12 Feb 202522min
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect each story. In this edition, our...
30 Jan 202540min
The Role of Acoustic Technology in the Modern Contact Center
In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving role of acoustic technology in modern contact center...
28 Jan 202517min
