Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits
Watch on YouTube. CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis in the contact center, discussing: Definitions for top...
19 Juni 202320min
5 Value-Adding Conversational Intelligence Use Cases for Contact Centers
Watch on YouTube. CX Today's Charlie Mitchell hosts Tatiana Polyakova, Chief Operating Officer at MiaRec. We discuss five contact center use cases for conversational intelligence solutions. These are...
15 Juni 202321min
Thule Discusses Its Customer Experience Transformation & Shares Key Learnings
Watch on YouTube. CX Today's Charlie Mitchell hosts Zachary Dugas, Global Product Owner of Content Management Systems & SaaS at Thule. We discuss Thule's customer experience transformation process, c...
14 Juni 20239min
Creating Consistent CX is Key to Customer Retention
Watch on YouTube. CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks. In this session we discuss the following: Where do you see organisations struggle when it com...
5 Juni 202315min
The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
2 Juni 202323min
The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the conversational AI space. He’s joined by four of the brightest minds in conversational AI to dissect the latest ...
16 Maj 202333min
What's Next for Avaya After Chapter 11 Bankruptcy?
Watch on YouTube. CX Today's Charlie Mitchell hosts Liz Miller, VP and Principal Analyst at Constellation Research. We consider the emergence of Avaya from Chapter 11 bankruptcy, discussing: Top take...
15 Maj 202319min
Will ChatGPT Help Solve My Most Pressing Contact Center Problems?
Watch on YouTube. CX Today's Charlie Mitchell hosts Pierce Buckley, CEO & Co-Founder at babelforce. We break down how contact centers may use ChatGPT now and in the future. In doing so, we discuss: T...
9 Maj 202322min
