Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive. In this session, we explore the ethical considerations brands must make before deploying AI in the ...

16 Dec 202411min

Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy. The pair discuss how AI and automation are being used in the Quality Assurance (QA) space. In doing so, they cover: The challenges...

11 Dec 202415min

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by: Barry Cooper, President of NICE CX Max Ball, Principal Indust...

4 Dec 202440min

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, i...

4 Dec 202445min

CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead. In this session, we explore: The dominant trends in the contact c...

4 Dec 202410min

CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX. In this session we cover: What agentic AI isAgentic AI...

29 Nov 202414min

CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI. Expect to dive into the heart of Cognigy's company culture, underst...

29 Nov 202420min

Bright Pattern Is Redefining Flexibility in Contact Centers In this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pattern, to explore one of the hottest debates in ...

27 Nov 202411min