Walmart's Huge Order Nearly Killed His Company
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11 Nov 201919min
To Build A More Inclusive Culture, Look to... Genghis Khan?
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4 Nov 201922min
Customer Service Special: Turn Haters Into Fans!
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28 Okt 201926min
Can't Beat 'Em? Do What They Overlooked
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21 Okt 201923min
He Made A Big Promise. He Couldn't Deliver. Now What?
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14 Okt 201939min
Change Your Name, Gain More Customers (Hello, Neighborly!)
When you change your company name, can you change the way you relate to customers? That's what Neighborly (formerly Dwyer Group) is currently finding out. In this, the second in our two-part series about name changes, we learn how the country's largest home-services franchise company is redefining how it relates to customers... all because it changed its name. Learn more about your ad choices. Visit megaphone.fm/adchoices
7 Okt 201925min
Change Your Name, Inspire Your Employees (Farewell, Oath!)
Does a corporate name really matter? Yes, says Guru Gowrappan. And he should know. On this episode, we learn why Yahoo and AOL was merged into a company called Oath, why Guru changed the name to Verizon Media, and how renaming the company changed the entire company’s culture—leading to more sales, more collaboration, and a lot less drama. Learn more about your ad choices. Visit megaphone.fm/adchoices
30 Sep 201924min
"Why I Stepped Down As Netflix CEO"
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23 Sep 201922min
