How Legrand Turned Customer Feedback Into Action Across A Global Business
What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception? In this episode, recor...
20 Mars 29min
TruGreen's AI Agents Journey: 51% of Concerns Resolved And Escalations Down By 30%
What does it take to turn millions of customer interactions into meaningful relationships instead of missed opportunities? In this episode, recorded live at the Qualtrics X4 Summit in Seattle, I sit d...
19 Mars 23min
Salesforce - The Vision For Agentic AI And The Future Of Work
What does it really take to move from AI hype to something that actually works inside a business? In this episode, I sit down with Shibani Ahuja, SVP of Enterprise IT Strategy at Salesforce, to talk a...
18 Mars 33min
From The HP Garage To AI PCs: How HP Is Rethinking Work Technology
How is AI reshaping our relationship with work, and what does that mean for the tools we rely on every day? In this episode of Tech Talks Daily, I'm joined by Cory McElroy, Vice President of Commercia...
17 Mars 27min
How Saviynt Is Tackling The Explosion Of Human And Machine Identities
How do you secure a modern business when identities no longer belong only to employees, but also to partners, machines, applications, and increasingly AI agents? In this episode of Tech Talks Daily, I...
16 Mars 28min
BlackBerry - A Strategy For Post Quantum Secure Communications
How prepared are organizations for a world where today's encrypted communications could be quietly stored and cracked years from now? In this episode of Tech Talks Daily, I sat down with Nate Jenniges...
16 Mars 24min
Inside Ricoh's Research On Workflow Friction And Document Chaos
Why are employees still drowning in administrative work despite years of digital transformation, new software platforms, and constant promises that technology will make work easier? In this episode of...
15 Mars 22min
From NASA Engineer To Drata CEO: Adam Markowitz On Building Trust In The AI Age
How do you build trust in a business environment where security reviews, compliance demands, and vendor risk checks can slow everything down just when companies are trying to move faster? In this epis...
15 Mars 26min
