Episode 20: Service Relationships: Provision, Consumption, Management

Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept of service relationships, which involve three main elements: service provision, service consumption, and service relationship management. Provision refers to the provider delivering services, resources, and actions. Consumption refers to the customer using those services to achieve outcomes. Relationship management is the ongoing coordination, governance, and communication that ensures the connection works smoothly. These elements define how value is co-created in practice.

We’ll walk through a practical scenario, such as a company subscribing to cloud services. The provider provisions the infrastructure, the customer consumes it to run applications, and both sides manage the relationship through agreements and communication. Seeing this interplay helps you understand how ITIL ties value creation to collaboration rather than one-sided delivery. This episode was produced by BareMetalCyber.com.