Episode 43: Service Value Chain Overview — Six Activities

At the heart of the SVS is the Service Value Chain, which represents the core activities required to create and manage services. In this episode, we’ll introduce its six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity plays a unique role, but together they form a dynamic model rather than a rigid process. Unlike older process-heavy frameworks, the service value chain emphasizes flexibility, showing that activities can be combined in different ways depending on the need. This adaptability makes it one of the most practical tools in ITIL 4.

We’ll highlight examples such as launching a new mobile app: planning sets the vision, engage connects stakeholders, obtain/build provides the components, design and transition ensures readiness, deliver and support handles operations, and improve drives ongoing enhancements. Exam questions often test your ability to match activities to their purposes, so this overview will prepare you for deeper dives in the following episodes. This episode was produced by BareMetalCyber.com.