Episode 51: Monitoring & Event Management + Deployment Management
This episode covers two practices that ensure services stay healthy and evolve effectively: monitoring and event management, and deployment management. Monitoring and event management focus on observi...
1 Sep 202524min
Episode 50: IT Asset Management + Service Configuration Management
Assets and configurations form the backbone of service delivery, and ITIL provides two practices to manage them. In this episode, we’ll explore IT asset management, which tracks the financial, contrac...
1 Sep 202524min
Episode 49: Relationship & Supplier Management
Strong relationships are central to successful services, and this episode explores two practices that enable them: relationship management and supplier management. Relationship management ensures that...
1 Sep 202525min
Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service delivery. In this episode, we’ll e...
1 Sep 202525min
Episode 46: Engage Activity — Interacting with Stakeholders
The “Engage” activity ensures that all stakeholder needs are understood, communicated, and met throughout the service lifecycle. In this episode, we’ll explore how engagement creates a two-way relatio...
1 Sep 202523min
Episode 45: Improve Activity — Continual Improvement Mindset
Improvement is not a one-time project but a continuous cycle, and the service value chain embeds this philosophy in the “Improve” activity. In this episode, we’ll explain how the improve activity ensu...
1 Sep 202523min
Episode 44: Plan Activity — Setting Direction and Goals
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction for all aspects of service managem...
1 Sep 202524min
