Where Should My Contact Center Invest In AI? This Test Will Tell You

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap. In doing so, they break down: 🔍 What Is the AI Maturity Assessment, and What Problems Does It Solve? 🔍 Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses id...